Chloe Coutts
Winnipeg,MB
Summary
Chloe Coutts is a highly accomplished and results oriented restauranteur with extensive experience in management, training and development and customer service. Chloe has 18 years' experience in the hospitality industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Junction 59 Roadhouse, True Hospitality
04.2019 - Current
- Day to day cash balance procedures
- Accurately handle all deposits
- Pay roll processing
- Communicate with GM concerning discrepancies in daily reports
Server
Junction 59 Roadhouse, True Hospitality
09.2021 - 12.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Assistant General Manager
Cibo Waterfront Cafe, Eatz Enterprises
06.2018 - 07.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Restaurant Supervisor
Moxies Bar & Grill, Eatz Enterprises
05.2006 - 06.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated uteam members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Store Opening Team
Moxie's Grill & Bar, Eatz Enterprises
01.2016 - 02.2016
- Recruited to oversee and train new employees during store open
- Followed and implemented policies and procedures
- Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Cosmetology Diploma -
Scientific Marvel
Winnipeg, MB06.2009
Skills
- Training and Development
- Staff Management
- Clear oral/written communication
- Customer Relations
- Customer Engagement
Yearsofexperience
16
Fitnessinterests
- HIIT
- Yoga
- Lagree
Biography
Chloe Coutts is a highly accomplished and results oriented restauranteur with extensive experience in management, marketing, training and development and customer service. She has 18 years' experience in the hospitality industry, including 4 years in a management role. Chloe has developed an exceptional aptitude for food and beverage cost analysis and cost control. This was demonstrated when she went to a challenged store and implemented proper procedures and balances that were not being followed. Chloe strives to find differentiators to set her standards aside from other restaurant managers. She has had multiple roles in her leadership portfolio. During her tenure as a bar manager, she implemented staff appreciation systems that increased retention to above company average. Her passion has been restaurants and how she can continuously improve service and culinary standards. Listening today to improve tomorrow is a trait and characteristic that is ingrained in herself. Chloe is passionate about developing people and excels as a mentor. She has been appraised for her communication with not only colleagues but has scored above average in all staff reviews.
References
Available upon request
Certification
- Smart Serve Certificate
- Respect in the workplace
- Respect in Sports
Languages
English
Timeline
Server
Junction 59 Roadhouse, True Hospitality
09.2021 - 12.2023
Office Manager
Junction 59 Roadhouse, True Hospitality
04.2019 - Current
Assistant General Manager
Cibo Waterfront Cafe, Eatz Enterprises
06.2018 - 07.2019
Store Opening Team
Moxie's Grill & Bar, Eatz Enterprises
01.2016 - 02.2016
Restaurant Supervisor
Moxies Bar & Grill, Eatz Enterprises
05.2006 - 06.2018
Cosmetology Diploma -
Scientific Marvel
- Smart Serve Certificate
- Respect in the workplace
- Respect in Sports
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