Megan Dean-Mahoney
Edmonton,AB
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Century Hospitality Group
Edmonton, Alberta
07.2020 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant General Manager
Century Hospitality Group
Edmonton, Alberta
02.2018 - 07.2020
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Formed and sustained strategic relationships with clients.
- Created marketing strategies to promote sales-driving initiatives
Marketing Manager
Urban Spark
Edmonton, AB
05.2016 - 02.2018
- Monitored competitors' activities to stay ahead in the market.
- Developed marketing strategies based on corporate objectives and market trends.
- Created content for promotional materials, including brochures, flyers, and websites.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Generated ideas to increase sales through creative promotions.
Training Manager
Joey Restaurant Group
Edmonton, Alberta
01.2013 - 11.2016
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Mentored team members to succeed and advance within department and company.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
Education
Bachelor of Arts
Grant Macewan University
Edmonton, ABSkills
- Exceptional interpersonal communication
- Advertising and marketing
- Relationship building
- Client account management
- Negotiation skills
- Profit generation
- Operations management
- Sales planning and implementation
Certification
- Professional Ethics (seminar/training)
- Professional Boundaries (seminar/training)
- Difficult Conversation Course (seminar/training)
- First Aid Certified (2024)
Volunteer Experience
- Edmonton Public Schools Study Budy Program (EPSB). Support educators and children to offer one-on-one study support covering various topics.
- Catholic Social Services - support women and children who have fled from domestic violence.
References
References available upon request.
Timeline
General Manager
Century Hospitality Group
07.2020 - Current
Assistant General Manager
Century Hospitality Group
02.2018 - 07.2020
Marketing Manager
Urban Spark
05.2016 - 02.2018
Training Manager
Joey Restaurant Group
01.2013 - 11.2016
Bachelor of Arts
Grant Macewan University