Cindy Soares
Blyth,Canada
Summary
Dynamic leader with a proven track record of exceeding sales goals and pioneering customer service excellence, notably at Briar Hill. Expert in relationship building and negotiation, with a flair for creating engaging customer experiences. Transformed challenges into opportunities, achieving remarkable success in hospitality and new home sales. Skilled in client account management and passionate about fostering a fun, welcoming workplace.
Overview
44
44
years of professional experience
Work History
General Manager
3 Sisters Boutique Hotel
Blyth, ON
01.2023 - 02.2024
- Acted as General Manager to a lovely 3 room Boutique Hotel in Blyth, Ontario until owners decided to convert into long term rentals so contract came to an end
- Role entailed managing all reservations from a couple of different platforms and interacting with guests on an on-going basis
- Developed reservation system 'WebRezPro' - also worked directly through Airbnb setting up profile and accepting reservations via this platform
- Developed terms and conditions for all guests - collaborated with local like businesses and helped set up 'Blyth Hospitality Group' as a way to refer reservations when fully booked
- Tracked monthly sales to generate reports for business development planning
Sales Representative
Briar Hill
Alliston, ON
04.2014 - 03.2022
- Briar Hill is a multi-faceted complex including 2 golf courses, large convention hotel and when completed will include total of 1900 upscale condomimium homes
- Acted as Sales Representative for eight years selling these lovely homes; annual sales targets were exceeded each year
- Responsible for all interactions with prospective 50+ buyers from their initial visits to the sales office through to and including all agreements and closing paperwork through final sale
- Worked directly alongside builder; purchased my own home in Briar Hill in 2016 so my buyers became my neighbours many of whom remain close friends to this day
- Along with substantial time with buyers, also completed all sales agreements and other required correspondence so accuracy and concise written communication skills a must
- Customized individual floor plans with each buyer in order to satisfy their own unique requirements by working very closely alongside builder when required
- Responded to all leads as well as walk-in visits
- Proficient with CRM platform
- Negotiated sales agreement with each buyer in accordance to existing pricing structure
Senior Sales Manager & Director of Process Control
Toronto Congress Center
Toronto, ON
01.1998 - 01.2014
- Toronto Congress Centre is an upscale trade and convention facility offering a total of more than one million square feet of trade show space divided between two buildings
- Hired in the capacity of Sales Manager - responsible for all major trade show clients from a sales perspective; promoted to Senior Sales Manager
- Exceeded sales goals every year
- New position of Process Control was developed for me specifically which I held for the last several years at TCC
- More of a logistics/organizational role again dealing with all large trade show clients
Senior Sales Manager
Fairmont Hotels & Resorts
Toronto, Canada
08.1984 - 08.1996
- Was known as Canadian Pacific Hotel & then Holiday Inns Worldwide under Crowne Plaza banner during my tenure
- Assisted with the opening of 'L'Hotel' in August of 1984
- Held several key roles within Sales& Communication Departments
- Extensive travel and client interaction - exceeded sales goals/quotas every year
Front Desk Agent
Howard Johnsons
Oakville, Canada
08.1982 - 08.1984
- First hotel experience after graduation from Sheridan College
- Assisted with the opening of this hotel in Oakville
- Involved with all aspects of the front desk from interacting with guests and ensuring all financial aspects correctly reflected on eventual guest folio
- Promoted into catering department for the last year of my time at hotel which prepared me well to further my hotel career in downtown Toronto
Cashier/Hostess
Crock & Block Restaurants
Mississauga, Canada
03.1980 - 08.1982
- Was involved with the opening of the restaurant - employed first as a cashier and then hostess during two years at the restaurant
- Promoted to one of the Restaurant Managers in my 2nd year
- Marked the beginning of my very successful & varied career in the hospitality industry
Education
College diploma - Hospitality Management
Sheridan College
Brampton, ON06.1981
Skills
- Passion & enthusiasm for delivering exceptional customer service
- Exceptional interpersonal communication
- Verbal and written communication
- Relationship building
- Negotiation skills
- Client account management
- Love having fun & contributing to a welcoming workplace
Totalyearsofexperience
40
Affiliations
- I feel that I am uniquely qualified to be a 'Sales Guide' - love being involved at the ground floor of an exciting develoipment - would be my fourth opening experience
- All things Disney represent the happy place for my family; both in the parks as well as Cruising - love your term 'Disney Affinity' - have always valued the core brand of Disney - fortunate to have participated in several Disney sales training courses during my hotel career
- this position would bring together all of my cumulative career experienece with a Disney top off
Timeline
General Manager
3 Sisters Boutique Hotel
01.2023 - 02.2024
Sales Representative
Briar Hill
04.2014 - 03.2022
Senior Sales Manager & Director of Process Control
Toronto Congress Center
01.1998 - 01.2014
Senior Sales Manager
Fairmont Hotels & Resorts
08.1984 - 08.1996
Front Desk Agent
Howard Johnsons
08.1982 - 08.1984
Cashier/Hostess
Crock & Block Restaurants
03.1980 - 08.1982
College diploma - Hospitality Management
Sheridan College
Similar Profiles
Narissa TaylorNarissa Taylor
Cleaning Assistant at 3 Sisters Cleaning Services LLCCleaning Assistant at 3 Sisters Cleaning Services LLC
Kylan WalshKylan Walsh
Babysitter at I Babysit My Brother And Sisters Who Are 12, 9, &3Babysitter at I Babysit My Brother And Sisters Who Are 12, 9, &3
Alaina RuddAlaina Rudd
Sales Associate at Sisters BoutiqueSales Associate at Sisters Boutique