Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Timeline

CAROLINE CASABON

Montréal,QC

Summary

Senior leader with over 20 years of experience in various industries: health, private health care services, international organizations, etc. Recognized expertise in resource management (human and financial), project and budget management, training and mentoring, customer service, and more.

Overview

26
26
years of professional experience

Work History

General Manager

Premier Health of America / Code Bleu
Montreal, QC
12.2021 - Current
  • Manager of the Code Bleu Health Placement, Premier Soin and national roles (marketing, occupational health and safety & recruitment).
  • Management of departments for each division (call centre, human resources, finance, recruitment).
  • Scale up of teams - 25%
  • Responsible for managing 12 managers directly (each manager with 10-30 dependants).
  • Management of budget implementation, the annual budgets. (P&L)
  • Portfolio Management (approximately $80 million in revenue).
  • Market and revenue growth of 5-10%
  • Oversees participation in government tenders process.
  • Establishment of operational structures and processes.
  • Negotiates contracts with new suppliers and customers.
  • Publicly represent agencies to media and collaborators.

Campus General Manager

GardaWorld
01.2019 - 12.2021
  • GardaWorld – Campus Training Division Manager.
  • Training of new security agents - 3000 to 5000 yearly
  • Responsible for managing 5 managers directly (each manager with 3-10 dependants).
  • GardaWorld/ Training Centre of Excellence for entire organization (internationally)
  • Manage Campus Teams (administration, training, and training development).
  • Plan and manage overall budgets (P&L)
  • Increased revenues by 15%
  • Overview of training development plan, promotion and deployment of trainings. Internally and externally
  • Creation of career-development path for managers.
  • Negotiate contracts with new suppliers.
  • Develop new products and visibility for Campus internationally.

Senior Project Manager

United Nations/ ICAO - International Civil Aviation Organisation
06.2013 - 01.2019
  • Manage international customer accounts.
  • Plan international events, member country delegations / 6-10 yearly.
  • Manage promotional events, training, symposium, general assembly and official meetings.
  • Create and administer event communications structure;
  • Collaboration implementation and deployment of sales and event management tools (CRM, reports, etc.).
  • Negotiate vendor agreements for training and performance management tools.
  • Ensure business development and new products.
  • Train and mentor new team members.
  • Oversees the 8-person project management team at the operational level.
  • Project and revenue portfolio management of $10 million per year.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Established and managed change management processes to fulfill successful project transitions
  • Developed and maintained project budgets to control costs and meet organizational and project goals
  • Developed and led multidisciplinary team to redefine problems and reach solutions based on different perspectives
  • Developed and implemented project plans and budgets to ensure successful execution

President and Founder

Mères & Cie
01.2006 - 01.2015

Marketing, Communication and Partnership Manager

Maman pour la vie
01.2003 - 01.2005

Senior Team Leader, Customer Service

Telus Mobilité
01.2000 - 01.2003

Director of Communications and Media Relations

Quebec Major Junior Hockey League
04.1997 - 04.1998

Education

Certificate / Delegating Efficiently

HEC Montréal, Montreal, QC
2023

Études - Certificate Public Communication Management

Université De Laval, Québec, QC
2018

Prince 2 Project Manager Certification -

AMPG International, Montréal
12.2016

Recognition of Acquired Competencies

Champlain Regional College, Saint-Lambert, QC
2012

Certificate / Call Center Management

York University, Toronto, ON
2002

DEC - Social Sciences

Reconnaissances des acquis
1995

DEC - Sciences Humaines

Cégep André
1989

Skills

  • Exceptional Interpersonal Communication
  • Project Management
  • Customer Experience
  • Multimillion-Dollar P&L Management
  • Leadership
  • Negotiation
  • Marketing
  • Verbal and Written Communication
  • Total Quality Management
  • Organizational Restructure and Change
  • Client Relations
  • Operations Management
  • Training and Development
  • Profit and Loss Accountability
  • Risk Management
  • Vendor Negotiations
  • Cross-Functional Team Management
  • Staff Development
  • Market Growth
  • Market Analysis
  • Project Planning
  • Change Implementation
  • Communication Skills
  • Succession Planning
  • New Business Development
  • Problem Resolution
  • Global Sales and Marketing
  • Team Leadership
  • Financial Document Control
  • Budgeting and Cost Control
  • Startups and Acquisitions
  • Performance Evaluations
  • Sound Judgment
  • Interpersonal Skills
  • Performance Improvement
  • Staff Retention Programs
  • Process Improvement
  • Time Management
  • Human Resources Leadership
  • Data Review
  • Performance Analysis
  • Departmental Operations Management
  • Budgeting and Cost Control Strategies
  • Staff Motivation
  • Coaching and Mentoring
  • Strategic Planning
  • Recruitment

Accomplishments

  • Corporate restructuring: Financial and operational
  • Marketing restructuring: Centralization of activities, establishment of an internal marketing team, establishment of an employer brand.
  • Human Resources: redefining the roles and responsibilities of each team member, establishing objectives and reporting, redesigning the recruitment process and key milestones in the employee cycle.
  • Finance: expenditure policy, expenditure account, customer account monitoring, restructuring, finance team.
  • Corporate and industry representation (Podcast, networking, insights, media, conferences)
  • Management of the operations throughout the COVID 19 pandemic. Reorganization of tasks and workload, adapted the division to support other departments,(HR and operations) participated actively in the recruitment efforts required for that period.

Additional Information

  • CAROLINE CASABON

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager - Premier Health of America / Code Bleu
12.2021 - Current
Campus General Manager - GardaWorld
01.2019 - 12.2021
Senior Project Manager - United Nations/ ICAO - International Civil Aviation Organisation
06.2013 - 01.2019
President and Founder - Mères & Cie
01.2006 - 01.2015
Marketing, Communication and Partnership Manager - Maman pour la vie
01.2003 - 01.2005
Senior Team Leader, Customer Service - Telus Mobilité
01.2000 - 01.2003
Director of Communications and Media Relations - Quebec Major Junior Hockey League
04.1997 - 04.1998
HEC Montréal - , Certificate / Delegating Efficiently
Université De Laval - Études, Certificate Public Communication Management
AMPG International - Prince 2 Project Manager Certification,
Champlain Regional College - , Recognition of Acquired Competencies
York University - , Certificate / Call Center Management
Reconnaissances des acquis - DEC, Social Sciences
Cégep André - DEC, Sciences Humaines

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