Meet Kapadia
Saint John,NB
Overview
1
1
year of professional experience
Work History
Shift Manager
kfc
Saint John
11.2023 - Current
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Customer Service Representative
Pioneer gas
Kitchener
01.2023 - 11.2023
- Greeted customers and answered questions about products or services.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Stocked shelves with merchandise according to store layout guidelines.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Organized back room storage areas to maximize space utilization.
- Assisted in unloading trucks of incoming inventory items.
- Verified accuracy of incoming shipments against invoices.
- Received payment from customers and provided change when necessary.
- Processed refunds and exchanges for unsatisfied customers promptly.
- Checked expiration dates on all perishable goods before stocking them on shelves.
Education
Post Graduate Diploma - Strategic Global Business Managment
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2022
Bachelor of Commerce - Accounting And Finance
Vir Narmad South Gujarat University
07-2019
Skills
- Administrative Management
- Inventory Management
- Customer Retention
- Customer Service Management
- Performance Improvement
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Problem Resolution
- Problem-solving abilities
Timeline
Shift Manager
kfc
11.2023 - Current
Customer Service Representative
Pioneer gas
01.2023 - 11.2023
Post Graduate Diploma - Strategic Global Business Managment
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Accounting And Finance
Vir Narmad South Gujarat University