Amanda Foster-Calabretta

• Oversee daily operations of casino floor.
• Responsible for supervising Cage & Coin, Guest Services, Slot department and Housekeeping (EVS)
• Oversee workforce management processes, including shift coverage, absence tracking and labor optimization.
• Responsible for maintaining ticket redemption machines, verifying jackpots, reporting minimums for RTMS (Fintrac), managing player accounts, and addressing any guest concerns on floor.
• Create and engaged work environment by choosing positivity and fun, recognizing excellent performance by caring about supporting team members every day.
• Engage in leadership direction mentoring and performance management to following departments cage and coin, slots, guest services, Facilities.
• Assist with day-to-day implementation of all department's strategic plans.
• Assist in de-escalating and addressing guest concerns.
• Monitor and analyze team members productivity, work skills and behaviors.
• Work closely with stake holders, guests' management, team members and regulators
• Ensuring each department, compliance with policy and procedure, legislation, health, and safety other

· Positions Held at Great Canadian Entertainment:

· Operation Supervisor/ Shift Manager Ajax (2021- Present)

· Slot Operation Supervisor Ajax (2019- 2020)

· Cage & Coin Supervisor Ajax (2020-2020)

• Investigate clients issues with credit cards and visa and resolve transaction charges
• Resolve client disputes over the phone educating clients on the process of dispute handling
• Offer alternative solutions and suggestions for credit card usage and management

• Coach Terminal Support Representatives at Toronto Pearson International within Canada and U.S Customs to ensure passenger flow is managed efficiently by allocating agents at partial posts
• Coordinated all breaks for up to 20 agents to ensure operations are executed smoothly during peak times paying attention to Start and end of Shift times to accommodate accordingly and fairly
• Responsible for Daily reporting to update all Management on daily status by updating team on any operational impacting issues that may have occurred, any disciplinary action that was taken with agents and to report any concerns that may impact next shift
• Build and maintain relations with internal clients by attending daily meetings in order to maintain knowledge of relevant Airport Operations and execute any last-minute changes to accommodate any last-minute changes
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-day-day duties accurately and efficiently.