Chemeca Austin
Victoria,British Columbia
Summary
Observant Counselling Therapy Student with excellent interpersonal and communication skills, building meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Trained in mental health and addictions, first aid, naloxone, gender awareness, coaching and mentoring, motivational interviewing.
Overview
6
6
years of professional experience
Work History
Shelter Worker
Victoria Native Friendship Center
2023.02 - Current
- Approached issues proactively to best meet current and future community needs.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Helped clients navigate social services system and access needed resources.
Admin Assistant
Royal Canadian Navy
2021.09 - 2023.04
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dispatcher: Team Lead
Prices Alarms → Telus
2020.01 - 2021.09
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Service Dispatcher
Prices Alarms
2018.08 - 2020.01
- Received new orders, prepared documentation, and assigned personnel.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Answered phone calls and responded to customer emails.
Education
Diploma - Counselling Therapy
Stenberg College
Vancouver, British Columbia06.2025
Certificate - INJECTABLE OPIOID AGONIST TREATMENT (iOAT)
University of British Columbia
Vancouver, BC08.2023
Certificate - Coaching And Mentoring Program (CAMP)
University of British Columbia
Vancouver, BC08.2023
Certificate - Provincial Opioid Addiction Treatment Program
University of British Columbia
Vancouver, BC08.2023
Certification - Trauma & Mental Health Intervention
Thunderbird Partnership Foundation
Toronto, British Columbia11.2023
Certificate - Wise Practices For Life (Suicide Prevention)
Thunderbird Partnership Foundation
Toronto, ON11.2023
Certification - Community Crisis Addictions Training
Thunderbird Partnership Foundation
Toronto, ON10.2023
Skills
- Emergency Response
- First Aid Certified
- Administration and Management
- Staff Scheduling
- Crisis Communications
- Mentoring and Training
- Human Resources
- Budget Management
- Business Administration
- Operations Management
- Admin Assistant
- Microsoft Outlook
- Crisis Intervention
- Motivational Interviewing
Languages
Mandarin
Elementary
French
Elementary
Timeline
Shelter Worker
Victoria Native Friendship Center
2023.02 - Current
Admin Assistant
Royal Canadian Navy
2021.09 - 2023.04
Dispatcher: Team Lead
Prices Alarms → Telus
2020.01 - 2021.09
Service Dispatcher
Prices Alarms
2018.08 - 2020.01
Diploma - Counselling Therapy
Stenberg College
Certificate - INJECTABLE OPIOID AGONIST TREATMENT (iOAT)
University of British Columbia
Certificate - Coaching And Mentoring Program (CAMP)
University of British Columbia
Certificate - Provincial Opioid Addiction Treatment Program
University of British Columbia
Certification - Trauma & Mental Health Intervention
Thunderbird Partnership Foundation
Certificate - Wise Practices For Life (Suicide Prevention)
Thunderbird Partnership Foundation
Certification - Community Crisis Addictions Training
Thunderbird Partnership Foundation
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