Dynamic and dedicated professional with experience at the John Howard Society Fredericton, excelling in crisis intervention and conflict resolution. Proven ability to advocate for vulnerable populations while maintaining safety and compliance in high-pressure environments. Skilled in trauma-informed care and effective communication, fostering collaboration among multidisciplinary teams to achieve positive outcomes.
Shelter Worker | [Oak Centre] | [February 2023 - May 2025]
Supported vulnerable populations in a high-demand shelter environment, facilitating client-centered services, crisis de-escalation, and access to housing, healthcare, and social support systems. Collaborated with multidisciplinary teams to maintain a safe, dignified, and inclusive environment. Oversaw daily operations, conducted intake assessments, and served as a liaison between clients and external service providers. Demonstrated resilience, adaptability, and a commitment to advocacy in the face of complex human needs.
Nightclub Security | [The Twenty/20 Club] | [November 2022 - March 2023]
Ensured safety and legal compliance in a high-capacity nightlife environment by monitoring access points, identifying and diffusing potential threats, and managing crowd behavior. Collaborated with venue management and emergency responders to uphold policy and respond to incidents. Applied sound judgment, situational awareness, and interpersonal acuity to de-escalate conflict and enforce standards of conduct.
Traffic Control Flagger | [Safety First-SFC] | [December 2022 - February 2023]
Directed vehicle and pedestrian traffic to ensure safety at active construction sites, adhering to strict regulatory guidelines. Maintained clear communication with site crews and the public to prevent accidents and disruptions. Utilized signaling protocols and hazard recognition to manage dynamic traffic conditions with unwavering focus and professionalism.
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