MD KHALED MOSHARROF
Scarborough
Summary
Results-driven professional with strong experience in logistics operations, data quality, and customer-focused processes at DHL Express Canada, complemented by a solid background in strategic marketing and client relations from the healthcare industry. Skilled in data accuracy, compliance workflows, process improvement, and cross-functional coordination to support efficient gateway and clearance operations. Known for strong analytical abilities, attention to detail, and the capacity to manage high-volume tasks with precision. Dedicated to continuous learning and delivering exceptional service aligned with operational excellence standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Flight Processing
DHL Express Canada
09.2023 - Current
- Processed all inbound flights coming to Hamilton, Vancouver, and Quebec.
- Used different applications such as CAiA, DCE, ACI and Descartes to clear the shipments.
- Cleared the DCE Reject Shipments.
- Assisted with CBSA Compliance Verification and audit requirements.
- Updated all the gateways regarding the status of the shipments.
- Reported to my supervisor daily basis on the accomplished tasks assigned daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Clerical Data Quality
DHL Express Canada
05.2021 - Current
- Reviewed, verified, and updated shipment data to ensure accuracy, compliance, and alignment with DHL operational standards.
- Monitored data discrepancies in shipment documentation and proactively corrected errors to maintain high data integrity.
- Processed airway bills, customs documents, and shipment information with speed and precision to support timely clearance.
- Performed regular audits on shipment records to identify trends, errors, and opportunities for improvement.
- Supported supervisors and management with reporting, exception handling, and process improvement initiatives.
Senior Marketing Executive
Apollo Hospitals Dhaka
02.2017 - 09.2018
- Developed and executed marketing strategies to promote hospital services, increase patient engagement, and strengthen brand visibility.
- Coordinated with medical departments to plan and implement service-line campaigns, health awareness programs, and patient acquisition initiatives.
- Managed digital and offline marketing activities, including social media content, internal communications, brochures, and promotional materials.
- Built and maintained relationships with corporate clients, referral partners, and community organizations to drive patient referrals.
- Organized health camps, corporate wellness programs, medical seminars, and outreach events to expand the hospital’s market presence.
- Conducted market research and competitor analysis to identify new opportunities and support strategic decision-making.
Education
International Transportations And Customs - Logistics And Supply Chain Management
Seneca Polytechnic
North York, Canada04-2026
Hotel & Restaurant Services Management - Hospitality Management
Seneca College of Applied Arts And Technology
North York12-2020
BBA - Marketing
International Islamic University Bangladesh
Bangladesh04-2013
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Organizational skills
- Computer skills
- Calm under pressure
- Decision-making
Certification
- Guest Service Gold
- Smart Serve Certification
- Food Handler Certification
- WHMIS certifications
Interests
Eager to learn new tactics in restaurants for skill enhancement., Wants to learn different cutting skills efficiently., Traveling to work in different territories to know new things., Making new Friends for the development of business organization in culinary sector.
Languages
English
Full Professional
Timeline
Inbound Flight Processing
DHL Express Canada
09.2023 - Current
Clerical Data Quality
DHL Express Canada
05.2021 - Current
Senior Marketing Executive
Apollo Hospitals Dhaka
02.2017 - 09.2018
International Transportations And Customs - Logistics And Supply Chain Management
Seneca Polytechnic
Hotel & Restaurant Services Management - Hospitality Management
Seneca College of Applied Arts And Technology
BBA - Marketing
International Islamic University Bangladesh