Yan Fen (Jenny) Fang
Mississauga,ON
Summary
Seeking a Client Service Representative part-time position at CIBC, where I can contribute my customer service experience and gain opportunities to learn about CIBC
Overview
11
11
years of professional experience
Work History
LVS/HVS Analyst, Customs Brokerage
DHL Express Canada
Brampton, Ontario
10.2018 - 08.2024
- Rated imported high-value shipments, ensured that submitted information was accurate, and complied with the Customs Act
- Advised customers to obtain the required, related documents for Customs clearance
Freight Forwarder
Tri-Alliance Freight
Mississauga, Ontario
11.2017 - 10.2018
- Interacted with several parties, ensured operations were processed smoothly, and delivered shipments to customers
- Answered the phone, replied to emails for resolving logistics issues, and addressed customers' inquiries
Part-time waitress
Bao Shin Hakka
Mississauga, Ontario
06.2014 - 04.2016
- Completed multiple job duties in greeting guests, serving, packing food, and cleaning the kitchen
- Paid attention to the needs of guest and ensured guests satisfaction
Part-time food court server
Manchu Wok
Mississauga, Ontario
06.2013 - 01.2014
- Gained customer experience in promoting food, answering customers' inquiries, and explaining the ingredients of the dishes to customers
- Gained teamwork skills collaborated with other servers and the kitchen staff, and maintained customer satisfaction
Education
Some College (No Degree) - International Transportation And Customs
Seneca Polytechnic
Toronto, ON08-2017
Bachelor of Business Studies - Business Management
Seneca Polytechnic
Toronto, ONSkills
- Interpersonal communication
- Attentiveness
- Fluent Chinese
- Multitasking
Timeline
LVS/HVS Analyst, Customs Brokerage
DHL Express Canada
10.2018 - 08.2024
Freight Forwarder
Tri-Alliance Freight
11.2017 - 10.2018
Part-time waitress
Bao Shin Hakka
06.2014 - 04.2016
Part-time food court server
Manchu Wok
06.2013 - 01.2014
Some College (No Degree) - International Transportation And Customs
Seneca Polytechnic
Bachelor of Business Studies - Business Management
Seneca Polytechnic
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