MICHELLE BAGNALL
Brampton,Canada
Summary
Dynamic Customs Clerk at UPS Supply Chain Solutions with a strong work ethic and proven leadership skills. Expert in regulatory compliance and customer service, I excel in optimizing processes and enhancing client satisfaction. Adept at utilizing Accuterm for efficient shipment tracking, I consistently deliver results in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Customs Clerk, Customs Brokerage
UPS Supply Chain Solutions
11.2004 - Current
- Responsible for tracking and tracing air and ocean shipments.
- Proficient with MS Office (Outlook, Word, Excel, PowerPoint).
- Communication and respond to external customers and internal colleagues in a pleasant manner, effectively and efficiently.
- Utilizes Accuterm to transmit shipments to CBSA.
- Responsible for expediting delivery for freight, confirming, and releasing shipments being delivered by air and highway.
- Familiar with CFIA regulations.
- Issue and process payments through check, wire, and pay cargo.
Management Support, Customer Service, Cashier
Canadian Tire
05.1999 - 05.2010
- Provided customer service with a positive attitude, enhancing customer satisfaction.
- Assisted floor managers during busy shifts.
- Scanned and processed payments accurately, ensuring smooth transaction flow.
- Counted and balanced tills daily.
- Trained new hires on company policies and procedures.
- Supported employee performance by leading by example, coaching, and clarifying expectations.
Education
OSSD -
St. Thomas Aquinas Secondary School
Brampton, ON06-1996
Skills
- Strong work ethic
- Positive attitude
- Leadership skills
- Customer service
- Management abilities
- Verbal communication
- Interpersonal skills
- Adaptability
- Self-motivation
- Conflict resolution
- Regulatory compliance
- Process optimization
References
References Available.
Timeline
Customs Clerk, Customs Brokerage
UPS Supply Chain Solutions
11.2004 - Current
Management Support, Customer Service, Cashier
Canadian Tire
05.1999 - 05.2010
OSSD -
St. Thomas Aquinas Secondary School