Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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IDRIS PATEL

Mississauga,ON

Summary

Experienced delivery driver and electronics sales manager with expertise in route optimization and customer service. Strong communication and teamwork skills, committed to achieving company goals and delivering exceptional service. Passionate about continuous learning and advancing professional skills.

Overview

24
24
years of professional experience

Work History

Delivery Driver-OWNER OPERATOR

DHL EXPRESS CANADA
Brampton, Ontario
08.2015 - Current
  • Consistently delivered packages on time to diverse locations, enhancing customer satisfaction.
  • Assisted in sorting and organizing packages for delivery at the warehouse.
  • Optimized delivery routes to improve efficiency and minimize delays.
  • Loaded and unloaded freight, ensuring secure transport and organization
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Ensuring compliance with local laws governing transportation of hazardous materials when applicable.
  • Maintained accurate records of deliveries and customer interactions.
  • Followed company policies and procedures for package handling and delivery.
  • Collected signatures or other proof of delivery from recipients.
  • Provided excellent customer service by addressing inquiries during deliveries.
  • Inspected vehicles regularly for maintenance needs before starting routes.
  • Ensured that all safety policies, procedures, rules, and regulations were followed.
  • Maintained relationships with clients by providing superior customer service.

Electronics Sales Manager

TELECITY ELECTRONICS
Toronto, Ontario
09.2003 - 08.2015
  • Assisted customers with product selection, prices and availability.
  • Recruited and trained new employees for the electronics department.
  • Provided guidance on best practices for selling electronic products.
  • Handled customer inquiries and complaints with professionalism, providing solutions that enhance satisfaction.
  • Managed product displays, ensuring items are well-organized, visible, and labeled correctly.
  • Tracked sales targets and contributed to achieving monthly sales goals through effective customer engagement.
  • Participated in team meetings to discuss sales strategies, performance goals, and customer service improvements.
  • Computed purchases and received and processed cash or credit payment.
  • Guided team in delivering exceptional customer service and product knowledge.
  • Managed inventory levels to ensure availability of electronics products.
  • Trained new sales associates on company policies and effective sales techniques.
  • Collaborated with management to develop promotional strategies for electronics sales.

Sales Associate

TELECITY ELECTRONICS
12.2001 - 09.2003
  • Assisted customers with product selection and inquiries on electronics.
  • Processed sales transactions accurately using point-of-sale systems.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.

Education

Basic Computer Skills Package - Computer And Information Systems

EAST YORK COLLEGIATE
02-1997

Some College (No Degree) - Accounting,Business Administrative

K P COMMERCE COLLEGE
INDIA
01-1992

High School Diploma -

SHREE V.S.PATEL HIGH SCHOOL
INDIA
04-1992

Skills

  • Teamwork and collaboration
  • Route optimization
  • Safety compliance
  • Customer relationship management
  • Team leadership
  • Product knowledge
  • GPS Navigation Proficiency
  • Sales Strategy Development

Accomplishments

  • Awarded "Arthur"Multiple times in DHL Express Canada
  • Awarded BEST EMPLOYEE OF THE MONTH
  • Awarded ROOKIE OENER OPERATOR OF THE YEAR 2019
  • Won 2nd Best Samsung Canada Employee in Sales At TELECITY ELECTRONICS in 2007(Trip to Hawaii)

Timeline

Delivery Driver-OWNER OPERATOR

DHL EXPRESS CANADA
08.2015 - Current

Electronics Sales Manager

TELECITY ELECTRONICS
09.2003 - 08.2015

Sales Associate

TELECITY ELECTRONICS
12.2001 - 09.2003

Basic Computer Skills Package - Computer And Information Systems

EAST YORK COLLEGIATE

Some College (No Degree) - Accounting,Business Administrative

K P COMMERCE COLLEGE

High School Diploma -

SHREE V.S.PATEL HIGH SCHOOL
IDRIS PATEL