Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver
Karen Wolfe

Karen Wolfe

Brantford,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Delivery Driver/owner Operator

Intelcom Express
08.2017 - 05.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

CUS Driver /delivery Driver

Canada Post
11.2012 - 08.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Owner Operator Residential/commercial Cleaning Bus

Omni Cleaning Service
04.2004 - 07.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Provided on-the-job training to newly hired workers and team members.
  • Conducted inspection of in-process or finished product.

Education

Bachelor Of Early Childhood Care And Education - Child, Youth And Family Studies

Humber College
Toronto, ON

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Clean Driving Record
  • Route Management
  • Complex Problem-Solving
  • Quality Assurance
  • Commercial driving
  • Client Relationship Management
  • Fluent in Language
  • Payment Collection
  • Multitasking
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Ability to Lift 50 Pounds
  • Strong Working Relationships
  • Customer Support
  • Customer-Oriented
  • Basic Math Skills
  • Fluent in English

Languages

English
Elementary

Timeline

Delivery Driver/owner Operator

Intelcom Express
08.2017 - 05.2024

CUS Driver /delivery Driver

Canada Post
11.2012 - 08.2017

Owner Operator Residential/commercial Cleaning Bus

Omni Cleaning Service
04.2004 - 07.2010

Bachelor Of Early Childhood Care And Education - Child, Youth And Family Studies

Humber College

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Karen Wolfe