Md Faruq Ahmed
Scarborough,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Swapno
06.2022 - 11.2023
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Developed and implemented customer service policies and procedures.
- Worked well in a team setting, providing support and guidance.
Asst. Accounts Officer
Monipur Uchcha Vidyalaya & College
06.2015 - 05.2022
- Streamlined invoice processing by implementing an efficient digital filing system.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Provided valuable input during strategy meetings, offering insights based on financial performance analysis results.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Collaborated with external auditors during annual reviews, providing necessary documentation promptly for a smooth process.
- Supported month-end closing procedures, contributing to timely and accurate financial statements.
- Input financial data and produced reports using self software.
- Worked closely with senior staff on handling special needs accounts.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Elevated internal controls, conducting thorough audits of financial processes to identify areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Managed payroll operations for team of 851 employees.
Education
Masters of Management - Management
Jagannath University College
Dhaka, Bangladesh12.1998
Bachelor of Accounting - Accounting And Finance
Dhaka City College
Dhaka, Bangladesh06.1996
Higher Secondary School Certificate - Commerce And Business Administration
Govt. Shahid Sarwardi College
Dhaka, Bangladesh06.1994
Secondary School Certificate - Arts Education
Shahjahanpur Railway Colony Govt. High School
Dhaka, Bangladesh02.1992
Skills
- Sales expertise
- Staff Management
- Team Leadership
- Customer Relationship Management (CRM)
- Account Authorizations
- Microsoft Outlook, Word, and Excel
- Cash Handling
- Staff Training
- Account Management
- Team Development
Languages
English
Professional Working
Hindi
Limited Working
Bengali
Full Professional
Certification
Forklift Operating Certificate from ARSM Truck & Forklift Driving School, 60 Nugget Avenue, Unit 13, Scarborough, ON
Additional Information
House Address: 560 Pharmacy Avenue, Scarborough ON M1L3G9
DOB : 10.07.1977
Relagion : Islam
Timeline
Customer Service Manager
Swapno
06.2022 - 11.2023
Asst. Accounts Officer
Monipur Uchcha Vidyalaya & College
06.2015 - 05.2022
Masters of Management - Management
Jagannath University College
Bachelor of Accounting - Accounting And Finance
Dhaka City College
Higher Secondary School Certificate - Commerce And Business Administration
Govt. Shahid Sarwardi College
Secondary School Certificate - Arts Education
Shahjahanpur Railway Colony Govt. High School
Forklift Operating Certificate from ARSM Truck & Forklift Driving School, 60 Nugget Avenue, Unit 13, Scarborough, ON
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