Nazia Afrin
Guelph,ON
Summary
Versatile professional adept at quickly mastering new concepts and environments. Proficient in knowledge acquisition and application, ensuring effective adaptation during transitions. Committed to continuous learning and growth, with a proven track record of successfully navigating change.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Swapno
Dhaka, Bangladesh
01.2021 - 11.2024
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided support to guests with check-in and check-out procedures.
- Monitored staff performance and provided feedback when necessary.
- Computed balances, totals or commissions to support accounting team.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
Customer Service Representative
Aarong
Dhaka , Bangladesh
02.2018 - 10.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Restaurant Team Member
Handi
Dhaka
03.2016 - 01.2018
- Monitored food temperatures to ensure safety and quality standards were met.
- Assembled and served meals according to specific guest requirements.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Cleaned counters and common areas to minimize spread of germs.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated dishwasher following safety guidelines for cleaning dishes properly.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers and provided menus.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared workstations with ingredients and tools to increase efficiency.
- Processed payments accurately and efficiently using POS system.
Education
Bachelor of Science - Computer Engineering
Rajshahi University
11-2015
Master of Science - Cyber Security
University of Guelph
Guelph, NoneSkills
- Payment processing
- Customer service
- Time management
- Effective communication
- Training and mentoring
- POS system operation
- Cash handling accuracy
- Strong leadership
- Fluent in English
Affiliations
- Radio Jockey
- Singing
- Social service for underprivileged women
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Front Desk Supervisor
Swapno
01.2021 - 11.2024
Customer Service Representative
Aarong
02.2018 - 10.2020
Restaurant Team Member
Handi
03.2016 - 01.2018
Bachelor of Science - Computer Engineering
Rajshahi University
Master of Science - Cyber Security
University of Guelph
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