Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Mayur Sharma

Etobicoke,ON

Summary

Digital marketing manager with a track record of enhancing marketing ROI through strategic SEO and email campaigns at Infotachus Pvt. Ltd. Demonstrated expertise in project management and team leadership, achieving a 25% increase in recovery rates. Strong ability to align team performance with customer service targets and business objectives. Proven leader with exceptional planning and organizational skills, focused on maximizing productivity and optimizing processes.

Overview

10
10
years of professional experience

Work History

Manager

Chipotle Mexican Grill
Vaughan, Canada
02.2023 - Current
  • Trained new hires and existing staff to perform roles effectively while upholding brand quality standards.
  • Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
  • Enforced food safety protocols and company standards to ensure consistent, high-quality service.
  • Guided team members in delivering excellent customer service and professionally resolving issues.
  • Led by example, managed training shifts, and communicated company expectations to ensure smooth operations.
  • Handle all telephone and walk-in inquiries from customer professionally and courteously.
  • Created monthly reports for senior management summarizing operational performance metrics.

Digital Marketing Manager

Infotachus Pvt. Ltd.
Delhi, India
01.2019 - 09.2022
  • Managed and implemented the redesign of the website.
  • Managed the Content Management System (WordPress).
  • Oversaw improvements in the CRM system (Salesforce).
  • Trained the sales team in using the CRM system.
  • SEO Optimisation.
  • Paid Search campaigns.
  • Email campaigns.
  • Improved Marketing ROI and website performance including bounce rate, visitors on site and conversions.
  • I managed a small team including an Assistant and Freelancers.

Digital Marketing Executive

TLC Solutions
Delhi, India
12.2018 - 10.2019
  • Marketing and SEO: Execute targeted email campaigns to engage clients and use SEO strategies and paid ads to improve online visibility and attract new clients.
  • Diagnose and resolve technical issues reported by clients or users, which can involve software problems, hardware malfunctions, or network-related issues.
  • Perform root cause analysis to identify underlying problems, offering step-by-step guidance to resolve issues either remotely or on-site.
  • Provide clear and professional communication to customers or end users to help them understand technical problems and solutions.
  • Respond to queries via phone, email, chat, or support tickets, ensuring timely follow-up and closure of issues.

Customer Care Executive

EXL Services
10.2017 - 11.2018
  • Contacted police and witnesses via email to gather necessary support for complex claims, enhancing resolution accuracy by 15%.
  • Collaborated cross-functionally to address customer and business issues, resolving errors promptly.
  • Recovered funds from third-party insurers, increasing recovery rates by 25%.
  • Presented reports to leadership and recommended process improvements.
  • Created detailed reports to review insurance cases and ensure accuracy.
  • Processed motor claims, negotiated settlements, and verified insurance coverage, improving claim resolution times by 20%.

Customer Service Executive

HDFC ERGO General Insurance
08.2015 - 08.2017
  • Led financial education campaigns, increasing customer engagement by 20%.
  • Generated financial reports and performance summaries, enhancing operational efficiency.
  • Achieved a 98% claim resolution rate by processing medical and travel insurance claims and resolving billing issues.
  • Investigated and resolved discrepancies in routine claims, consistently meeting targets.
  • Improved customer satisfaction scores by 10% through effective query handling.
  • Take inbound customer service calls and make outbound calls to patients and healthcare providers to solve queries.

Education

PG Certification in Project Management -

Canadore College
Brampton, Ontario

PG Certification in Business -

Algoma University
Brampton, Ontario

Skills

  • Mail merge and data handling
  • Microsoft Excel and Word
  • Content writing and SEO
  • Presentation design with PowerPoint
  • Project management with Jira
  • Process improvement strategies
  • Sales techniques and lead generation
  • Customer service excellence
  • Team leadership and staff management
  • Data analysis and decision-making

Affiliations

  • photography, camping and content making

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Urdu
Professional

Timeline

Manager

Chipotle Mexican Grill
02.2023 - Current

Digital Marketing Manager

Infotachus Pvt. Ltd.
01.2019 - 09.2022

Digital Marketing Executive

TLC Solutions
12.2018 - 10.2019

Customer Care Executive

EXL Services
10.2017 - 11.2018

Customer Service Executive

HDFC ERGO General Insurance
08.2015 - 08.2017

PG Certification in Project Management -

Canadore College

PG Certification in Business -

Algoma University

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Mayur Sharma