Maya Rattray- Acosta
Raymond,AB
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Steel N Ink Tattoo & Piercing
- Supervised team performance.
- Streamlined operational activities, including inventory and ordering, payout processes, and schedule coordination.
- Enhanced proficiency in sales operations.
- Performed opening and closing procedures, maintaining store security.
Assistant Manager & Catering Coordinator
50 Pesos Kitchen & Food Truck
05.2021 - 12.2024
- Maintained store accessibility by managing key control duties effectively.
- Ensure efficient handling of transactions through management of cash registers and POS systems.
- Directed team members and ensured efficient shop management.
- Performed opening and closing responsibilities for the store daily.
- Coordinated effectively with clients and staff for flawless execution of catering functions.
Assistant Manager
Dollar Tree
11.2021 - 08.2022
- Managed team supervision ensuring operational efficiency.
- Completed daily deposit preparation and closing duties.
- Assisted in managing and directly resolving customer inquiries.
- Maintain store cleanliness.
- Damaged goods and markdown processes, organized any relating paperwork.
- Handled schedule conflicts efficiently.
Senior Kitchen Staff and Customer Service Representative
50 Pesos Kitchen & Food Truck
03.2019 - 05.2021
- Cooking/assembling products with attention to detail and quality.
- Provided exceptional customer service and assistance to address needs.
- Assisted in organizing catering events effectively.
- Adhered to food safety regulations.
- Boosted inventory sales via persistent product promotion using various tactics.
Education
Practical Nursing Program
Conestoga College
Kitchener-Waterloo04.2024
Community Justice Services Program, Advanced Pre-Health
Mohawk College
Hamilton12.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer relationship management
Certification
- First Aid Training & CPR, 2023
- CannSell, 2024
- ProServe, 2025
Languages
English
Accomplishments
- Supervised team of 8 staff members.
- Worked with Web Designer to create website.
- Created a new system for coordinating events.
- Executed over 50 events in 6 months.
Timeline
Assistant Manager
Dollar Tree
11.2021 - 08.2022
Assistant Manager & Catering Coordinator
50 Pesos Kitchen & Food Truck
05.2021 - 12.2024
Senior Kitchen Staff and Customer Service Representative
50 Pesos Kitchen & Food Truck
03.2019 - 05.2021
Practical Nursing Program
Conestoga College
- First Aid Training & CPR, 2023
- CannSell, 2024
- ProServe, 2025
Store Manager
Steel N Ink Tattoo & Piercing
Community Justice Services Program, Advanced Pre-Health
Mohawk College
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