Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Languages
Certification
Timeline
Generic

Alastair Paterson

Raymond,AB

Summary

Accomplished Quality Assurance Analyst from QPR Consulting, adept in stress management and attention to detail, significantly enhanced compliance with industry standards. Excelled in emergency communications, demonstrating superior decision-making and effective communication skills. Proven adaptability and professionalism across diverse roles, consistently prioritizing results and team collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

QPR Consulting
05.2024 - Current
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
  • Completed a month of training that enhanced the skills required to provide excellent quality assurance reviews.

Emergency Communications Officer

City of Lethbridge
03.2014 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.

Park Services Ranger

Government Of Alberta
04.2012 - 09.2013
  • Operated and maintained vehicles, tools and equipment to perform enforcement, patrol, construction and maintenance duties.
  • Investigated, documented and submitted incident reports for violations and code of conduct infringements.
  • Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
  • Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
  • Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.

Education

Diploma - Criminal Justice

Lethbridge Community College
Lethbridge
04.2013

Skills

    • Attention to Detail
    • Stress Management
    • Conflict Resolution
    • Emergency Protocols
    • Data Entry Proficiency
    • Information Gathering
    • Active Listening
    • Professionalism
      • Telephone Etiquette
      • Effective Communication
      • Time Management
      • Decision Making
      • Problem Solving
      • Team building
      • Adaptability

Objective

My goal is to obtain this supervisor position and provide the leadership, training, and support that my team needs in order for us to deliver excellent and efficient service. I will strive to uphold the values of our centre and will continue to work hard on strengthening the trust of my team and our biggest clients. My goal is to be a positive change within our organization and to guide others along the way.

Accomplishments

    - Communicator Of The Year in 2017 (Peer nominated)

    - Acting Supervisor on "A" Team

    - Certified Communications Training Officer

    - Recent addition to our QAU team

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • CTO - Communications Training Officer
  • ECO - Emergency Communications Officer
  • MECO - Master Emergency Communications Officer (Acting Supervisor)
  • EPD - Emergency Police Dispatch
  • EFD - Emergency Fire Dispatch
  • Certified Que for both EPD and EFD
  • First Aid
  • ICS 100
  • Crisis Intervention Training
  • Blue Card Command

Timeline

Quality Assurance Analyst

QPR Consulting
05.2024 - Current

Emergency Communications Officer

City of Lethbridge
03.2014 - Current

Park Services Ranger

Government Of Alberta
04.2012 - 09.2013

Diploma - Criminal Justice

Lethbridge Community College

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Alastair Paterson