Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Maya Ranta

Thunder Bay,Ontario

Summary

Experienced Pharmacy Assistant with a talent for building customer loyalty. Provides knowledgeable and friendly support regarding the customers personal medical affairs and dispensing of medication. Offers multifaceted administrative/insurance and retail experience, and has a positive nature and strong problem solving and conflict resolution skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Shoppers Drug Mart
Thunder Bay, Ontario
01.2024 - Current
  • Continuation of skills used at Walmart and previous Shoppers

Pharmacy Assistant

Walmart
Thunder Bay, Ontario
09.2021 - 12.2023
  • Used same skiils as I did at Shoppers along with learning new computer system program for the company

Pharmacy Assistant

Shoppers Drug Mart
Thunder Bay, Ontario
08.2015 - 09.2021
  • Resolved customer complaints promptly in a professional manner.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Organized and maintained patient profiles in the computer system.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Adhered to all legal requirements relating to the safe dispensing of medication.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Education

Bachelor of Arts - Pyschology

Lakehead University
Thunder Bay, ON

Skills

  • Verifying orders and scripts
  • Resolving customer issues
  • Ordering and stocking medications
  • Insurance Billing
  • Submitting insurance documents
  • Insurance Verification
  • Pharmaceutical Calculations
  • Resolving Complaints

Certification

  • Bronze Cross Certification (Lifesaving Society of Canada)

Languages

French
Full Professional

References

Murray Parker (RPh): former employer and longtime colleague/pharmacist

(807) 632-0829

Omar Aly: current coworker 

(807) 709-2822

Jayda Lang: current coworker 

(807) 629-4818

Timeline

Pharmacy Assistant

Shoppers Drug Mart
01.2024 - Current

Pharmacy Assistant

Walmart
09.2021 - 12.2023

Pharmacy Assistant

Shoppers Drug Mart
08.2015 - 09.2021

Bachelor of Arts - Pyschology

Lakehead University

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Maya Ranta