Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maya El-Outa

Ottawa,ON

Summary

Well-versed, hard-working, and highly motivated neuroscience graduate passionate about mental health advocacy and serving marginalized and vulnerable populations. Strong ability to apply organizational, time management, and interpersonal skills in fast-paced environments. Experienced in administrative roles, as well as data management collection and statistical analyses.

Overview

6
6
years of professional experience

Work History

Medical Office Assistant

Recovery Care
01.2022 - Current
  • Responsible for greeting, assessing, triaging and scheduling clients
  • Comfortable using an EMR system daily to manage clinical flow
  • Coordinate with on-site clinical staff (nurses, physician assistants, physicians, housing workers and pharmacists) to provide holistic patient care
  • Using trauma-informed practice to provide supportive counseling to clients facing a variety of circumstances (loss, homelessness, substance use disorder, mental health issues, domestic issues, etc.)
  • Retrieve, organize and maintain resources from various databases to help support clients including but not limited to: counseling practices, crisis lines, emergency food banks, emergency shelters, etc.
  • Liaise with community partners on a daily basis to troubleshoot patient concerns, retrieve resources and build rapport
  • Oversaw daily administrative tasks such as taking calls, scheduling appointments, billing and emails

Hostess/Server

Red Lobster
04.2017 - 06.2021
  • Responsible for greeting and acknowledging guests, maintaining a high level of professionalism and customer service
  • Provided friendly service, and maintained a high level of customer service and professionalism in a fast-paced environment
  • Collaborated with team members and communicated throughout the entire restaurant to ensure service went smoothly.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Research Assistant

The Royal Ottawa Mental Health Centre
06.2019 - 08.2019
  • Delivered interviews/neuropsychological evaluations to participants taking part in a study
  • Assisted in data collection, entry, analyses, and organization
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Started to work as a student in September 2019 until April 2020, continuing my duties while working on an undergraduate thesis related to this particular project; refer to the education section of the resume.

Education

Bachelor of Science - Neuroscience And Mental Health

Carleton University
Ottawa, ON
08.2020

Skills

  • Microsoft Office
  • Administrative Office Operations
  • Lab Assistant Training
  • Medical Office Support
  • Data Acquisition
  • Research Data Management
  • Troubleshooting Problems
  • EMR Systems
  • Staff Training
  • Time Management Proficiency

Languages

English - Fluent 

French - Intermediate 

Arabic - Fluent 

Timeline

Medical Office Assistant

Recovery Care
01.2022 - Current

Research Assistant

The Royal Ottawa Mental Health Centre
06.2019 - 08.2019

Hostess/Server

Red Lobster
04.2017 - 06.2021

Bachelor of Science - Neuroscience And Mental Health

Carleton University

Similar Profiles

CREATE PROFILE
Maya El-Outa