Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Matthew Watson

Waterloo

Summary

Compassionate and adaptable volunteer with a proven track record at Sprucedale Youth Centre, excelling in crisis response and mentorship. Demonstrated social perceptiveness and problem-solving skills while fostering resilience in youth. Known for maintaining professionalism under pressure and delivering exceptional client support in high-stress environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Youth Mentor Volunteer

Sprucedale Youth Centre
12.2024 - Current
  • Assisted in social and recreational activities, to promote a positive environment for personal growth
  • Established rapport with diverse groups of youths in custody, understanding individual needs and adapting mentoring approach accordingly
  • Encouraged healthy decision-making by providing emotional support and guidance to mentees, fostering self-confidence and resilience
  • Honored confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues
  • Complemented paid staff to successfully execute organization's mission and collaborated with other volunteers to facilitate effective mentorship programs for youth in a therapeutic custodial setting

Volunteer Team Lead

Victim Service of Wellington
06.2024 - Current
  • Acted as primary liaison with police, healthcare providers, shelters, other social supports, and volunteers, quickly determining victim needs, eligible and available services
  • Coordinated rapid deployment of victim support in emergency situations as well as follow up calls, ensuring 24 hour service coverage and timely response
  • Promoted a positive work environment by fostering teamwork, open communication, and immediate support for volunteers while on scene

Volunteer Crisis Responder

Victim Services Wellington
05.2023 - Current
  • Self-motivated, with a strong sense of compassion, empathy, and personal responsibility in delivering trauma-informed, victim centered care.
  • Worked flexible hours across night, weekend, and holiday shifts, with an emphasis on maintaining service coverage and pairing with new volunteers.
  • Worked effectively on demand, independently and collaboratively, in high-stress and fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Arts - Sociology And Criminal Justice & Public Policy

University of Guelph
Guelph
06-2025

Skills

  • Social perceptiveness
  • Friendly, positive attitude
  • Excellent phone demeanor
  • Professional communication
  • Client service and support
  • Creativity and innovation
  • Active listening
  • Problem-solving
  • Emergency response
  • Calm under pressure
  • Microsoft office

Languages

English
Native or Bilingual

Certification


  • Standard First Aid / AED 2025
  • SafeTALK 2024
  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans - TCPS 2022

Timeline

Youth Mentor Volunteer

Sprucedale Youth Centre
12.2024 - Current

Volunteer Team Lead

Victim Service of Wellington
06.2024 - Current

Volunteer Crisis Responder

Victim Services Wellington
05.2023 - Current

Bachelor of Arts - Sociology And Criminal Justice & Public Policy

University of Guelph

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Matthew Watson