MATTHEW SMALL
Nobel
Summary
Naturally collaborative, and driven sales and operations manager with experience in food and alcohol services and in a Provincial Government Constituency Office. Deep understanding in sales techniques, sales strategies, customer service, negotiation, and sales forecasting. Excellent written, and verbal communicator with hands-on learning style. Professionally versatile, growth driven, and a fast and eternal learner. Dean's honour roll student with a Bachelor's Degree in Community and Criminal Justice.
Overview
7
7
years of professional experience
Work History
North Territory Manager
Sawdust City Brewing Company
2023.06 - Current
- Increased LCBO sales by 60% within 6 months
- Increased on-premise (restaurant) sales by 20% within 6 months
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in assigned territory.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
Sales Manager
Trestle Brewing Company
2018.11 - 2023.06
- Manage 200+ accounts through strong customer service and proven sales techniques
- Supervise and support sales staff to encourage performance, growth, and productivity.
- Implement systems and procedures to increase sales
- Develop and adapt a cohesive brand and brand strategy across many formats and channels
- Create marketing plans to compliment the overall brand strategy and increase sales
- Set and surpass sales goals, and service targets by cultivating, securing, and maintaining new and continued customers,
- Deliver recommendations to long-term accounts to promote brand awareness to key audience.
- Enhance profitability by developing pipelines utilizing marketing and sales strategies.
- Utilize data from different sales channels to modify marketing programs and sales strategies to increase effectiveness
- Resolve problems with high-profile key accounts to maintain relationships and increase return customer base.
Assistant General Manager
Trestle Brewing Company
2019.11 - 2023.06
- Develop and implement production schedules.
- Order goods for production while managing multiple supply chains with various issues.
- Establish staff training programs to ensure customers satisfaction and employee retention.
- Mentor, motivate, train and guide staff to maintain high productivity and performance metrics.
- Assist in recruiting, hiring and training of staff.
- Enforce quality assurance protocols to deliver ideal customer experiences.
- Develop and implement policies and procedures to ensure ministry guideline adherence, customer satisfaction, and staff wellbeing.
- Oversee $500k+ of inventory including ordering precise quantities of materials and executing corrective actions to drive profitability and reduce waste.
- Communicate with over 200 customers per day by phone and in-person.
Research Assistant
Conestoga College
2017.05 - 2017.09
- Collaborated with academic peers to develop and report findings.
- Published peer reviewed article "The Politics of Digital Agricultural Technologies: A Preliminary Review" with over 110 citations
- Reviewed preexisting research to identify trends and patterns.
- Recorded and analyzed data to produce reports.
- Maintained up-to-date records of research activities and results for future reference.
- Participated in meetings and completed project presentations.
Constituency Assistant
Office Of MPP Daiene Vernile
2016.12 - 2017.04
- Assisted 1,000+ constituents by providing accurate information and connecting with Department Ministers when required.
- Provided key administrative assistance to senior management including email management, reception and liaising.
- Researched law, policy making, and inner workings of government and diplomatic relations.
- Maintained professional demeanor and appearance to appropriately represent government and its constituents.
Education
Bachelor Of Community And Criminal Justice - Criminal And Social Justice
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2018
Skills
- Excellent Written and Verbal Communication Skills
- Passionate and Driven
- Experience in Provincial Government Office
- Problem Solving
- Strong Interpersonal Skills
- Conflict Resolution
- Leadership Expertise
- Account Development and Maintenance
- Time Management
- Customer Relationship Management
- Market Research
- High Emotional IQ
Timeline
North Territory Manager
Sawdust City Brewing Company
2023.06 - Current
Assistant General Manager
Trestle Brewing Company
2019.11 - 2023.06
Sales Manager
Trestle Brewing Company
2018.11 - 2023.06
Research Assistant
Conestoga College
2017.05 - 2017.09
Constituency Assistant
Office Of MPP Daiene Vernile
2016.12 - 2017.04
Bachelor Of Community And Criminal Justice - Criminal And Social Justice
Conestoga College Institute of Technology And Advanced Learning
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