Jenna Anderson
Nobel
Summary
Adept at multitasking and maintaining a positive demeanor, I excelled in a fast-paced customer service role at 30,000 Island Cruise Lines. My ability to quickly learn and adapt, combined with a keen attention to detail, ensured high-quality service, including safe food handling and efficient order processing, leading to enhanced customer satisfaction and operational efficiency.
Offering positive attitude and strong desire to learn and grow in customer service environment. I am able to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills at Gilly's.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
30,000 Island Cruise Lines
06.2020 - 08.2024
- Provided excellent customer service by addressing concerns promptly and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers almost each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting to varying needs of guests or clients.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Parry Sound High School
Parry Sound, ON06-2024
Skills
- Customer service and assistance
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- Flexible schedule
- Productivity and efficiency
- Safe food handling
- Food preparation
Languages
French
Limited Working
Certification
- SmartServe certified since 2024
- First Aid certified since May 2023
- Food handlers certified every year since June 2020
Timeline
Customer Service
30,000 Island Cruise Lines
06.2020 - 08.2024
High School Diploma -
Parry Sound High School
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