DAWN MACADAM
Arnprior,ON
Summary
Highly-motivated community service professional skilled at networking, and relationship development.
Overview
30
30
years of professional experience
Work History
Release Benefits Administration Analyst
Department of National Defence
Ottawa, ON
01.2024 - Current
- Data Integrity - Payroll
Eligibility Coordinator for Child Care
County of Renfrew
Renfrew, ON
07.2022 - Current
- Converse with clients, colleagues and providers daily, providing high level of respect and patience with each interaction.
- Input documents and information from clients into the OCCMS database to facilitate future clarification.
- Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for Child Care Fee Subsidy.
- Explain eligibility details to clients with kindness and respect.
- Conduct interviews with applicants, explaining the Child Care Fee Subsidy benefits and process.
- Respond to client inquiries and concerns and escalated complex problems to department supervisors.
- Coordinate with other departments to promote prompt processing of client applications.
- Explain reasons behind application, denials, fee changes and terminations and recommended further action.
- Review applications to verify client information and resolve discrepancies.
- Enter client information and make case notes in OCCMS databases for further review and tracking.
- Grant, deny, or terminate fee subsidy based on key information and eligibility determination.
- Create schedules for each child with the appropriate care codes
- Complete Monthly Record of Attendance for assigned centres
- Change care codes when required
- Case manage effectively by tracking clients in an excel spreadsheet and adding appointment reminders in my outlook calendar
Ontario Works Agent
Ontario Works - County of Renfrew
Renfrew, ON
03.2022 - 07.2022
- Identify appropriate community resources and provide referrals for services.
- Provide financial supports to clients.
- Enter client data in centralized database (SAMS) and maintain up-to-date case records for all clients.
- Built trust and rapport with clients by remaining calm and compassionate in variety of situations.
- Meet with clients to determine necessary services and make appropriate recommendations.
- Explain available programs with in Ontario Works, Child Care, Housing, employment, education and treatment resources.
- Assign, administer and monitor cases for individuals.
- Develop obtainable outcome plans, and help in setting goals for clients.
- Follow strict policies and procedures to maintain client confidentiality.
- Meet with clients to conduct needs assessments, recommending appropriate supports and services.
- Maintain and update progress notes, case records and documents
Community Services Customer Service Representative
Ontario Works - County of Renfrew
Renfrew, ON
12.2018 - 03.2022
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Evaluated and addressed individual client needs and concerns.
- Provided administrative supports to Ontario Works Agents.
- Handled management of communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Delivered exceptional customer service through direct communication with clients and team members.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Monitored office supply inventory and replenishment and liaised with vendors.
- Performed client intake services and assisted clients in the application process.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Coordinated schedules, appointments, booked boardrooms/interview rooms for members of the County of Renfrew.
Hairstyling College Instructor
Algonquin College
Ottawa, ON
09.2011 - 06.2012
- Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
- Structured assignments with clear goals and criteria for assessment.
- Maintained students' attendance records, grades and reports in strict confidence.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
- Used rubrics as tools to define expectations and improve students' overall learning.
- Evaluated students' individual abilities using tests and personal interviews.
- Designed collaborative learning exercises to capitalize on students' resources and skills.
Dawn Till Dusk Hair Studios
Sole Proprietor
Arnprior, ON
01.2000 - 01.2018
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Pre-booked future appointments to increase repeat business.
Cosmetics Counter Manager
The Hudson Bay Company
Ottawa, Vancouver, ON, BC
01.1994 - 01.2000
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Attracted new clients through brand promotion and sales marketing practices.
- Ordered store materials and built strong relationships with key company suppliers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Education
Mental Health First Aid
On-Line10.2022
Certificate - First Aid & CPR Level C
13 First Aid
Arnprior, ON05.2022
Certificate - Social Services Association Trainings
Ontario Municipal Social Services Association
Online12.2021
Certificate - Life Coach Certification Course
UDEMY
Online01.2021
Certificate - Addictions And Mental Health
Bellwood Health EHN Canada Mental Health Treatment
Online01.2020
Certificate - Indigenous Awareness Training
Ontario Municipal Social Services Association
Online01.2019
Diploma - Addictions & Community Service Worker
Willis College
Arnprior, ON10.2018
Certificate - Mental Health First Aid
Royal Ottawa
Ottawa, ON09.2018
Certificate - Suicide First Aid - ASIST
Willis College
Arnprior, ON01.2018
Certificate - Non Violent Crisis Intervention Training
Willis College
Arnprior, ON01.2018
Certificate - How Fundraising Works - Fundraising Management
Charity Village
Online01.2015
Teaching Adult Lifelong Learners Program Courses - Teaching
Algonquin College
Ottawa, ON01.2012
Diploma - Professional Make-up Artistry
Versailles Academy
Ottawa, ON01.1994
Diploma - Hairstylist & Barbering
Sutton Hairdressing School
Sutton, ON01.1993
High School Diploma -
Arnprior District High School
Arnprior, ON01.1992
Skills
- Experience in Mental Health and Addictions supports
- Strategic planner
- Relationship building with youth
- Client records management
- Troubleshooting
- Analytical
- Advanced interpersonal communication
- First Aid/CPR/ASIST
- Microsoft Office
- Superior organization
- Time/priority-management
- Knowledge of FIPPA and PIPEDA legislation
- Budget administration
- Mood disorders knowledge
- Behavioral therapy
- Client evaluation
- Customer service
- Community outreach
- Active listening
- Highly detail-oriented
- Ability to work alone/independently with minimal supervision
- Conflict resolution
- Confidentiality
- Tracking client progress
- Client goal planning
- Progress monitoring
- Trained in CCPS, RPSR, Guardian
Timeline
Release Benefits Administration Analyst
Department of National Defence
01.2024 - Current
Eligibility Coordinator for Child Care
County of Renfrew
07.2022 - Current
Ontario Works Agent
Ontario Works - County of Renfrew
03.2022 - 07.2022
Community Services Customer Service Representative
Ontario Works - County of Renfrew
12.2018 - 03.2022
Hairstyling College Instructor
Algonquin College
09.2011 - 06.2012
Dawn Till Dusk Hair Studios
Sole Proprietor
01.2000 - 01.2018
Cosmetics Counter Manager
The Hudson Bay Company
01.1994 - 01.2000
Mental Health First Aid
Certificate - First Aid & CPR Level C
13 First Aid
Certificate - Social Services Association Trainings
Ontario Municipal Social Services Association
Certificate - Life Coach Certification Course
UDEMY
Certificate - Addictions And Mental Health
Bellwood Health EHN Canada Mental Health Treatment
Certificate - Indigenous Awareness Training
Ontario Municipal Social Services Association
Diploma - Addictions & Community Service Worker
Willis College
Certificate - Mental Health First Aid
Royal Ottawa
Certificate - Suicide First Aid - ASIST
Willis College
Certificate - Non Violent Crisis Intervention Training
Willis College
Certificate - How Fundraising Works - Fundraising Management
Charity Village
Teaching Adult Lifelong Learners Program Courses - Teaching
Algonquin College
Diploma - Professional Make-up Artistry
Versailles Academy
Diploma - Hairstylist & Barbering
Sutton Hairdressing School
High School Diploma -
Arnprior District High School
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