Mateo Carrera
Burnaby,BC
Summary
Detailed Customer Service and Sales Associate with managerial experience, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued, and learning opportunities will be presented.
Overview
3
3
years of professional experience
Work History
Back of House Team Member
ToysRUs
Burnaby, BC
07.2023 - Current
- Organized back-of-house storage areas to maximize efficiency.
- Processed incoming shipments and restocked inventory accordingly.
- Performed regular price checks to ensure the accuracy of product information.
- Online order processing.
Retail Sales Associate
BCITSA
Burnaby, BC
04.2023 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Served drinks and prepared specialty beverages, as well as food.
Customer Service Intern
TIPTI S.A
Quito, Pichincha
04.2021 - 09.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Agent
TIPTI S.A
Quito, Pichincha
10.2021 - 08.2022
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service In Charge Supervisor
TIPTI S.A
Quito, Pichincha
12.2021 - 01.2022
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
MBA - Business Administration
University Canada West
Vancouver, BC06.2024
Bachelor of Science - International Business
Pontific Catholic University of Ecuador (PUCE)
Quito12.2021
Skills
- Customer Account Management
- Multitasking and Prioritization
- CRM Software
- Team Building and Leadership
- Order Processing
- Teamwork and Collaboration
Timeline
Back of House Team Member
ToysRUs
07.2023 - Current
Retail Sales Associate
BCITSA
04.2023 - Current
Customer Service In Charge Supervisor
TIPTI S.A
12.2021 - 01.2022
Customer Service Agent
TIPTI S.A
10.2021 - 08.2022
Customer Service Intern
TIPTI S.A
04.2021 - 09.2023
MBA - Business Administration
University Canada West
Bachelor of Science - International Business
Pontific Catholic University of Ecuador (PUCE)
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