Nolan Hoang
Toronto,ON
Summary
Retail professional with hands-on experience in store operations, customer service, inventory support, and apparel product development. Proven ability to support daily retail functions, collaborate with cross-functional teams, and contribute to sales performance, visual standards, and customer experience. Background in fashion apparel, graphic design, and trend research, with strong communication, multitasking, and problem-solving skills in fast-paced retail environments.
Overview
2026
2026
years of professional experience
Work History
Back of House Team Member
Mark's
11.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
Waiter
Sen Vietnamese Cuisine Pacificmall
Toronto, Ontario
08.2025 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately using POS system to enhance efficiency.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported team members during peak shifts to sustain service flow.
- Assisted customers with menu recommendations to improve dining experiences.
- Regularly cleaned dining room chairs, tables, floors, and surfaces.
- Checked with customers to confirm satisfaction with meals.
Junior Product Design
AMM Clothing
Hanoi, Vietnam
05.2023 - 09.2024
- Conducted product research and trend analysis to support apparel design decisions, focusing on fashion trends, customer preferences, and seasonal collections.
- Assisted in graphic design development for T-shirt products, collaborating with the team to align designs with brand identity and target market.
- Supported merchandising and product planning by researching fabrics, fits, and design concepts to improve product appeal and market relevance.
- Worked cross-functionally with design and production teams to ensure efficient workflow and timely product development.
Stock manager
Golden Path Academics Hanoi
Hanoi, Vietnam
2022 - 2023
- Inventory Management, Stock Control & Logistics Coordination
- Warehouse Operations & Merchandise Organization
- Event Operations Management & On-Site Coordination
- Supporting Manager / Director with Daily Operations
- Team Leadership & Staff Coordination During Live Events
- Scheduling, Task Delegation & Workflow Management
- Problem-Solving in Fast-Paced, High-Pressure Environments
- Health, Safety & Risk Awareness (Youth Events)
- Cross-Functional Team Collaboration
- Time Management & Operational Prioritization
- Hands-On Leadership & Operational Follow-Through
- Attention to Detail & Operational Accuracy
Sale Associate Clothing Retail
Tired City Inc
01.2020 - 01.2022
- Supported daily store operations in a fast-paced retail environment, including cash handling, POS system transactions, opening and closing procedures, and maintaining store standards.
- Delivered high-quality customer service, assisting customers with product selection, upselling, and resolving inquiries to ensure a positive shopping experience.
- Assisted with inventory management, stock replenishment, merchandising, and loss prevention to support sales performance and operational efficiency.
- Collaborated with team members and supervisors to meet sales targets, maintain visual presentation, and uphold brand standards.
Education
CERTIFICATE - Graphic Design
Seneca Polytechnic
York Campus01.2028
BBA - Biology
HNUE - Hanoi National University of Education
Hanoi, Vietnam01.2020
Skills
- Retail Store Operations & Floor Leadership
- Sales Coaching & Performance Management
- KPI Tracking & Sales Target Achievement
- Customer Relationship Building & Clienteling
- Professional Sales & Customer Service Standards
- Visual Merchandising & Window Display Execution
- Inventory Management & Stock Control
- Staff Scheduling & Shift Coverage
- POS Systems, Cash Handling & Store Open/Close Procedures
- Loss Prevention, Asset Protection & Bag Checks
- Team Leadership, Training & Development
- Conflict Resolution & Issue Escalation
- Time Management, Organization & Follow-Through
- Brand Representation & Ambassador Mindset
- Computer Proficiency (POS, Email, Excel, Scheduling Systems)
Websites
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Back of House Team Member
Mark's
11.2025 - Current
Waiter
Sen Vietnamese Cuisine Pacificmall
08.2025 - 11.2025
Junior Product Design
AMM Clothing
05.2023 - 09.2024
Sale Associate Clothing Retail
Tired City Inc
01.2020 - 01.2022
Stock manager
Golden Path Academics Hanoi
2022 - 2023
CERTIFICATE - Graphic Design
Seneca Polytechnic
BBA - Biology
HNUE - Hanoi National University of Education