Carlos Carballo
Scarborough,Canada
Summary
Dynamic customer service professional with a proven track record at Artaiz Call Center, excelling in problem resolution and multi-task management. Demonstrates expertise in call center operations, while fostering strong customer relationships, and enhancing support systems. Volunteer experience at Montessori showcases collaborative skills, and a commitment to team success. Aiming to leverage these strengths to drive customer satisfaction in future roles. Efficient Back of House Team Member known for high productivity and task completion. Specialize in inventory management, food preparation, and kitchen equipment maintenance. Excel in time management, teamwork, and adaptability to fast-paced environments. Committed to maintaining cleanliness and safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Bar Bacan
Toronto, ON
04.2025 - Current
- Ensured compliance with health and safety regulations within the kitchen environment.
- Monitored stock levels and communicated when ordering was required.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
Customer Service Representative
Artaiz Call Center
02.2023 - 11.2023
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Volunteer
Montessori
Cartagena, Colombia
01.2021 - 12.2021
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Provided assistance to staff in the daily operations of the organization.
Education
Diploma - Supply Chain Management
Centennial College
Scarborough04.2025
Skills
- Store maintenance
- Scheduling
- Paperwork processing
- Shipping procedures
- Retail store support
- Call center operations
- Multi-task management
- Problem resolution
Languages
Native/ Bilingual, Limited
Websites Profiles
www.linkedin.com/in/carlos-carballo-36a5602aa
Certification
English:
Professional
Spanish:
Native / Bilingual
French:
Limited
Timeline
Back of House Team Member
Bar Bacan
04.2025 - Current
Customer Service Representative
Artaiz Call Center
02.2023 - 11.2023
Volunteer
Montessori
01.2021 - 12.2021
Diploma - Supply Chain Management
Centennial College
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