Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ma Stephanie Servanez

Toronto,ON

Summary

* Dedicated and compassionate nurse with proven ability to provide patient care in fast-paced environment. Calm and level-headed when handling high-stress situations. Uses strong communication skills and humor to develop professional relationships with patients and families.


* Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Counter Attendant

A&W BANFF
03.2022 - 01.2023
  • Processed sales transactions using POS system.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Greeted customers with smile and provided helpful suggestions.
  • Managed multiple tasks in high-volume environment.

Front Desk Agent

The Banff Centre
01.2022 - 01.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Clinical Nurse

PCF SPARKLE CARE
02.2019 - 10.2021
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Administered medications and treatments to manage patient's condition.
  • Utilized evidence-based practice to assess and provide care for patients.

Nurse Aide

APEX HARMONY LODGE - ALZHEIMERS&DEMENTIA
02.2015 - 02.2019
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with patient transfer and ambulation.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Staff Nurse

Ibajay District Hospital
Aklan, Philippine
10.2013 - 10.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Bachelor of Science - NURSING

SAINT GABRILE COLLEGE
AKLAN PHILIPPINES
10.2012

Skills

  • Customer Needs Assessments
  • Phone Orders / Phone call
  • Serve Customers
  • Feeding Assistance Expertise
  • Bed Making and Linen Changes
  • Ambulance Transfer
  • ADLs Assistance
  • Patient Monitoring
  • Records Management
  • Mobility Assistance Needs Understanding

Certification

* Infection Control: The New York Requirements

* Child Abuse Identification and Reporting: The New York Requirements

* SINGAPORE WORKFORCE SKILLS QUALIFICATION – March 16, 2019

· SERVICE VISION – SINGAPORE WORKFORCE SKILLS QUALIFICATIONS

· BCLS + AED PROVIDER – HMI INSTITUTE

· AIC SINGAPORE – Care Assessor in Long Term Care Suite

· Communicating with Person with Dementia

· Activities for Older Person and Person with Dementia

· Managing Challenging Behaviours in People with Dementia

· Non Pharmacological Approach

· Geriatric Psychiatry: Elder Abuse and Legal & Ethical Issues in Dementia

· Geriatric Psychiatry: Psychotic Disorders in the Elderly

· Geriatric Psychiatry: Suicide Risk Assessment and Management

· Geriatric Psychiatry: Understanding Hoarding Behavior



Timeline

Food Counter Attendant

A&W BANFF
03.2022 - 01.2023

Front Desk Agent

The Banff Centre
01.2022 - 01.2023

Clinical Nurse

PCF SPARKLE CARE
02.2019 - 10.2021

Nurse Aide

APEX HARMONY LODGE - ALZHEIMERS&DEMENTIA
02.2015 - 02.2019

Staff Nurse

Ibajay District Hospital
10.2013 - 10.2014

Bachelor of Science - NURSING

SAINT GABRILE COLLEGE

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Ma Stephanie Servanez