Ma Stephanie Servanez
Toronto,ON
Summary
* Dedicated and compassionate nurse with proven ability to provide patient care in fast-paced environment. Calm and level-headed when handling high-stress situations. Uses strong communication skills and humor to develop professional relationships with patients and families.
* Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
A&W BANFF
03.2022 - 01.2023
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
Front Desk Agent
The Banff Centre
01.2022 - 01.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Clinical Nurse
PCF SPARKLE CARE
02.2019 - 10.2021
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Responded to patient emergencies to provide prompt and correct intervention .
- Administered medications and treatments to manage patient's condition.
- Utilized evidence-based practice to assess and provide care for patients.
Nurse Aide
APEX HARMONY LODGE - ALZHEIMERS&DEMENTIA
02.2015 - 02.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Staff Nurse
Ibajay District Hospital
Aklan, Philippine
10.2013 - 10.2014
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science - NURSING
SAINT GABRILE COLLEGE
AKLAN PHILIPPINES10.2012
Skills
- Customer Needs Assessments
- Phone Orders / Phone call
- Serve Customers
- Feeding Assistance Expertise
- Bed Making and Linen Changes
- Ambulance Transfer
- ADLs Assistance
- Patient Monitoring
- Records Management
- Mobility Assistance Needs Understanding
Certification
* Infection Control: The New York Requirements
* Child Abuse Identification and Reporting: The New York Requirements
* SINGAPORE WORKFORCE SKILLS QUALIFICATION – March 16, 2019
· SERVICE VISION – SINGAPORE WORKFORCE SKILLS QUALIFICATIONS
· BCLS + AED PROVIDER – HMI INSTITUTE
· AIC SINGAPORE – Care Assessor in Long Term Care Suite
· Communicating with Person with Dementia
· Activities for Older Person and Person with Dementia
· Managing Challenging Behaviours in People with Dementia
· Non Pharmacological Approach
· Geriatric Psychiatry: Elder Abuse and Legal & Ethical Issues in Dementia
· Geriatric Psychiatry: Psychotic Disorders in the Elderly
· Geriatric Psychiatry: Suicide Risk Assessment and Management
· Geriatric Psychiatry: Understanding Hoarding Behavior
Timeline
Food Counter Attendant
A&W BANFF
03.2022 - 01.2023
Front Desk Agent
The Banff Centre
01.2022 - 01.2023
Clinical Nurse
PCF SPARKLE CARE
02.2019 - 10.2021
Nurse Aide
APEX HARMONY LODGE - ALZHEIMERS&DEMENTIA
02.2015 - 02.2019
Staff Nurse
Ibajay District Hospital
10.2013 - 10.2014
Bachelor of Science - NURSING
SAINT GABRILE COLLEGE