Mastaneh Rabbani

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

As an architectural drafter at Ehsan Rabbani Construction, I provide integrated consulting, design-build, and partnership solutions. I have built an expansive client base that trusts us to deliver creative, integrated architectural, engineering, and planning building solutions.

Day-to-day responsibility:

• Drafted construction documents including framing plans, wall sections, door and window schedules, and reflected ceiling plans.
• Interior and Exterior Design, AutoCAD drafting.
• Design drawings in compliance with feedback from the field surveys and customer requirements.
• Drafted preliminary layouts from engineering notes, sketches, and other drawings, ensuring they meet our company and industry standards and codes.
• Completed drawing responsibilities within scope, budget, and schedule, reviewing drawings for completeness and accuracy.
• Furniture Design.
• Working with developers to design multi-level residential and commercial spaces.
• Performing various project management duties, including budgeting, scheduling, leading internal meetings, and client/contractor liaison.
• Corresponding with engineers and project managers to provide required materials.
• Developed detailed drawings for residential and commercial buildings using AutoCAD software.
• Prepared plans, elevations, sections, details and schedules to accurately represent the design intent of the project.
• Corrected discrepancies between actual conditions on site compared to CAD drawings as necessary.
• Updated existing CAD files according to changes made during the course of a project.
• Assisted in preparing cost estimates by creating material take-offs from CAD drawings.

Day-to-day responsibility:

• Developed and presented detailed plans for interior design projects to clients.
• Created 3D models of interior spaces using CAD software.
• Researched current trends in furniture, lighting, flooring, wall coverings and other materials.
• Prepared cost estimates for materials and labor costs associated with each project.
• Conducted site visits during construction phase to review progress and suggest changes if necessary.
• Designed custom furnishings including cabinetry, shelving units, tables and chairs.
• Developed color palettes that complemented overall design aesthetic.
• Attended trade shows to stay abreast of new products available in the market place.
• Organized product samples for presentation to clients or use during installations.
• Planned space layouts according to traffic flow patterns while considering ergonomic requirements.
• Visited home sites when necessary to assess and fulfill customer needs.
• Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
• Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
• Estimated material requirements and costs to present design to client for approval.