Mary Gorman
Toronto,Ontario
Summary
Dedicated Customer Service Representative known for effective communication and problem-solving skills. Proven ability to foster positive relationships and exceed sales targets. Reliable and adaptable with extensive experience in customer sales and service. Solid team player with upbeat,positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, building relationships, cultivating partnerships and contributing to overall company success.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Winerack
05.2024 - Current
- Facilitated customer product inquiries and provided tailored recommendations.
- Executed store opening and closing procedures to ensure operational readiness.
- Managed point-of-sale transactions and banking activities efficiently.
- Stocked shelves and organized backroom inventory for optimal accessibility.
- Assisted with display setups and change-overs to enhance visual merchandising.
- Processed orders from Uber Eats, DoorDash, and Skip the Dishes accurately.
- Contributed to fundraising events, exceeding targets and achieving Manager's personal goals.
Aesthetician
Self Employed
1988 - Current
- Delivered personalized skincare consultations to assess client requirements.
- Administered advanced facial treatments using innovative techniques and products.
- Maintained strict attention to tool and equipment safety protocols.
- Managed inventory by ordering supplies and tracking stock levels.
- Executed double entry bookkeeping for accurate financial records.
- Performed electrolysis procedures to meet client goals.
Customer Service Representative
LCBO
01.2019 - 03.2024
- Resolved customer complaints effectively, ensuring high satisfaction levels and swift issue resolution.
- Processed over $100,000 in sales within two weeks through efficient transaction handling.
- Assisted customers with product inquiries and provided tailored recommendations.
- Managed point-of-sale transactions with precision and accuracy.
- Opened and closed cash registers to ensure financial accuracy.
- Implemented merchandising standards to enhance product displays.
- Raised $3,000 for Sick Kids during December through targeted fundraising efforts.
Education
Wine And Spirits Education Trust Level 1
George Brown College
Toronto01-2024
Cooking And Culinary Arts Level 1
George Brown College
Toronto01-1991
Aromatherapy Certificate
Eve Taylor Institute
Sussex, England01-1990
Electroysis
Seneca College of Applied Arts And Technology
North York01-1988
Health And Beauty Therapy
Northern Institute of Massage
Blackpool England01-1987
Interior Decorating
Humber College
Toronto01-1981
Skills
- Reliable and Responsible
- Hardworking and Determined
- Flexible and Adaptable
- Dependable and Trustworthy
- Independent worker
- Goal-oriented mindset
- Positive attitude
- Enthusiastic
- Team-oriented collaboration
- Physically strong
- Effective communication skills
- Listener
- Patience
- Intuitive
- Continuous learning mindset
- Problem-solving abilities
- Courteous and respectful demeanor
- Friendly and Warm
Affiliations
Volunteer - Ont. Track 3 Adaptive Sports - Skiing - Physically challenged - current
Timeline
Customer Service Representative
Winerack
05.2024 - Current
Customer Service Representative
LCBO
01.2019 - 03.2024
Aesthetician
Self Employed
1988 - Current
Wine And Spirits Education Trust Level 1
George Brown College
Cooking And Culinary Arts Level 1
George Brown College
Aromatherapy Certificate
Eve Taylor Institute
Electroysis
Seneca College of Applied Arts And Technology
Health And Beauty Therapy
Northern Institute of Massage
Interior Decorating
Humber College