Janine Lewis

• Handled incoming calls from American Express customers
• Reported payments
• Increased credit limit
• Managed address changes
• Assisted in sales of American Express products (credit card upgrades or charge cards)
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• operated a small nail tech and facial waxing service
• organized inventory
• maintained sanitation procedures
• conducted nail services and facial hair removal
• collected payments
• paid rental space and business expenses

• Placed and served customers food and drink orders
• Handled dishwashing and bussing
• Performed general restaurant clean up
• Managed own float and closing cash out
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Purchased supplies and materials required to create various products for retail
• Used market trends and creative skills to produce multiple retail items ranging from organic skin care products and candles to decorations and accessories
• Created labels and packaging for products, along with social media content for marketing and attended many vendor markets for sales and brand building

• Demonstrated and sold merchandise for several MLM companies
• Demonstrated and sold Tupperware products as well as educated people and sold health supplements, makeup, cleaning products, and healthy snacks