Anna Ogunsanya
Brampton,Canada
Summary
Quick learner with a proven ability to adapt to diverse roles and environments. Strong attention to detail ensures accurate handling of tasks and challenges. Committed to continuous learning and professional development, contributing to workplace success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ContactPoint 360
Mississauga, ON
02.2022 - 08.2023
- Communicated professionally with customers, adhering to call guidelines for consistency.
- Coordinated appointments for in-home technical support and equipment installation.
- Resolved customer complaints amicably while providing effective troubleshooting assistance.
- Maintained an accurate customer database, ensuring up-to-date profiles and service packages.
- Executed strategic initiatives for successful upgrades of customer service packages.
- Scheduled Utility Technician appointments for appliance maintenance and installations with clients and staff.
Sales Associate/Cashier
Guess
Brampton, ON
11.2018 - 2022
- Assessed client needs to ensure satisfaction and consistently met sales targets.
- Provided up-to-date information on fashion trends while addressing consumer inquiries.
- Greeted clients to inform them about in-store specials and encouraged loyalty program registration.
- Maintained workplace cleanliness and organization according to company standards, creating attractive displays for seasonal products.
Receptionist
Courtyard by Marriott
Mississauga, ON
01.2018 - 09.2019
- Arranged reservations via phone, email, letter, fax, and in-person.
- Generated bills and collected payments from guests.
- Distributed keys, assigned rooms, and entered registration data into company software.
- Ensured compliance with formalities during guest check-ins and check-outs.
- Coordinated guest messages and relayed them to appropriate contacts.
- Addressed special requests including storage of valuables and complaint resolution.
- Informed visitors of current hotel deals and regional availability using industry software.
Production Manager
Burger King
Brampton, ON
10.2014 - 06.2018
- Trained and motivated staff to enhance operational efficiency.
- Managed inventories and supplies to ensure availability and minimize waste.
- Allocated tasks to front cashier and drive-through, maintaining high standards of quality control.
- Supervised financial performance, addressing client inquiries and resolving complaints effectively.
Education
Medical Laboratory Technician/Assistant Diploma Program -
Medix College
Brampton, ON09.2020
Ontario Secondary School Diploma - undefined
Cardinal Leger Secondary School
Brampton, ON06.2012
Skills
- Task prioritization
- Clear verbal and written communication
- Collaborative teamwork
- Goal-oriented time management
- Flexibility in dynamic environments
- Proficient in Microsoft Office Suite
- Zoom and virtual meeting skills
Languages
English
Full Professional
Timeline
Customer Service Representative
ContactPoint 360
02.2022 - 08.2023
Sales Associate/Cashier
Guess
11.2018 - 2022
Receptionist
Courtyard by Marriott
01.2018 - 09.2019
Production Manager
Burger King
10.2014 - 06.2018
Ontario Secondary School Diploma - undefined
Cardinal Leger Secondary School
Medical Laboratory Technician/Assistant Diploma Program -
Medix College