Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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MARYINA ISA

London,ON

Summary

Organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Experienced in handling fast-paced office operations, including a continuous flow of patients and assignments. Thrives under pressure and excels at adapting to new situations and challenges, always striving to enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Dental Office Administrator

Silverwood Dental
04.2024 - 07.2024
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Answered phone calls and messages daily, scheduling appointments, and handling patient inquiries through Abeldent software, Recall Max, and g-mail.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well-stocked.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Medical Office Assistant

Herold Road Family Physicians
01.2020 - 04.2024
  • Used Accuro to schedule appointments for doctor visits, managing patient records, and scheduling procedures.
  • Assisted physicians in IUD insertions, Vasectomies, PAP smears, toe nail removals, hemoglobin, and taking patients blood pressures.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Performed various administrative tasks by filing, copying and faxing documents or prescriptions.

Au Pair

Smart Au Pairs
02.2019 - 12.2019
  • Assisted in improving children''s academic performance by providing tutoring and homework support.
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Administrative Assistant

Edge Family Law
01.2017 - 02.2019
  • Responsible for meeting quick deadlines in a timely manner such as billings, submitting legal documents to court, and sending documents to the appropriate lawyer on file.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Supported multiple lawyers simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

Education

License Certificate - Professional Makeup Artistry

Spa Academy
Saskatoon, Canada
11.2016

Bilingual Diploma -

Holy Cross Highschool
Saskatoon, SK
06.2014

Skills

  • Strong verbal and written communication skills
  • Ability to work as a team member or leader
  • Technologically savvy
  • Social media management
  • Reliable & trustworthy
  • Customer assistance and interaction
  • Project planning
  • Time management and multitasking
  • Attention to detail and accuracy
  • Conflict resolution and problem-solving
  • Basic knowledge of dental terminology and procedures
  • Phone and Email Etiquette

References

  • Alisha Deptuck - Practice Manager at Silverwood Dental (306) 361-2632
  • Dr. Marketa Chaloupka - Physician at Herold Road, (306) 341 2708
  • Dr. Nora McKee - Senior Physician at Herold Road, (306) 222-6704

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Dental Office Administrator

Silverwood Dental
04.2024 - 07.2024

Medical Office Assistant

Herold Road Family Physicians
01.2020 - 04.2024

Au Pair

Smart Au Pairs
02.2019 - 12.2019

Administrative Assistant

Edge Family Law
01.2017 - 02.2019

License Certificate - Professional Makeup Artistry

Spa Academy

Bilingual Diploma -

Holy Cross Highschool

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MARYINA ISA