Kristina Gilchrist
Wetaskiwin,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Dental Office Administrator
Wetaskiwin Family Dental
12.2023 - Current
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice's daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
- Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Pharmacy Assistant
Safeway
03.2019 - 01.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Requested updated prescriptions and medical information from physicians.
- Performed safety checks when dispensing medications to optimize patient safety.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Completed and filed documentation for insurance, store and liability purposes.
- Trained new pharmacy staff on computer system and drug management protocols.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Owner Operator
K&M Fitness
11.2017 - 04.2022
- Provided clients with safe and reasonable exercises that can be performed at home or workout facility of their choice.
- Created personal training programs that addressed specific injuries or health problems.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Explained the use of exercise equipment to all participants, prioritizing safety at all times.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated clients about relationship between nutrition and fitness.
- Assessed individual progress and suggested appropriate changes.
- Developed public relations materials, marketing, and advertising strategies.
Club House Attendant
Loons Golf And RV Park
05.2013 - 04.2019
- Provided outstanding customer service.
- Maintained positive relationships with customers and co-workers.
- Responded to customer requests via telephone and in person.
- Served a variety of refreshments and snacks in an accurate and timely manner.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Kept work areas clean, neat and organized for maximum productivity.
- Communicated operational issues and changes to supervisor on regular basis.
Stay At Home Parent
None
03.2007 - 04.2013
Education
Certificate - Pharmacy Assistant
SAIT
Calgary, AB06.2019
Certificate - Certification In Fitness Nutrition
ISSA
Carpinteria, CA06.2018
Certificate - Certified Personal Trainer
ISSA
Carpinteria, CA12.2017
High School Diploma -
Wetaskiwin Composite High School
Wetaskiwin, AB06.2005
Skills
- Customer service oriented
- Positive and friendly
- Quick and willing to learn
- Goal setter
- Reliable
- Self-motivated
- Extremely organized
- Exceptional time management skills
- Superior verbal and written communication skills
- Creative problem solver
Timeline
Dental Office Administrator
Wetaskiwin Family Dental
12.2023 - Current
Pharmacy Assistant
Safeway
03.2019 - 01.2024
Owner Operator
K&M Fitness
11.2017 - 04.2022
Club House Attendant
Loons Golf And RV Park
05.2013 - 04.2019
Stay At Home Parent
None
03.2007 - 04.2013
Certificate - Pharmacy Assistant
SAIT
Certificate - Certification In Fitness Nutrition
ISSA
Certificate - Certified Personal Trainer
ISSA
High School Diploma -
Wetaskiwin Composite High School
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