Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Gilchrist

Wetaskiwin,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Dental Office Administrator

Wetaskiwin Family Dental
12.2023 - Current
  • Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
  • Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice's daily operations.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
  • Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
  • Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
  • Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Pharmacy Assistant

Safeway
03.2019 - 01.2024
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Requested updated prescriptions and medical information from physicians.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.

Owner Operator

K&M Fitness
11.2017 - 04.2022
  • Provided clients with safe and reasonable exercises that can be performed at home or workout facility of their choice.
  • Created personal training programs that addressed specific injuries or health problems.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Explained the use of exercise equipment to all participants, prioritizing safety at all times.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated clients about relationship between nutrition and fitness.
  • Assessed individual progress and suggested appropriate changes.
  • Developed public relations materials, marketing, and advertising strategies.

Club House Attendant

Loons Golf And RV Park
05.2013 - 04.2019
  • Provided outstanding customer service.
  • Maintained positive relationships with customers and co-workers.
  • Responded to customer requests via telephone and in person.
  • Served a variety of refreshments and snacks in an accurate and timely manner.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Communicated operational issues and changes to supervisor on regular basis.

Stay At Home Parent

None
03.2007 - 04.2013

Education

Certificate - Pharmacy Assistant

SAIT
Calgary, AB
06.2019

Certificate - Certification In Fitness Nutrition

ISSA
Carpinteria, CA
06.2018

Certificate - Certified Personal Trainer

ISSA
Carpinteria, CA
12.2017

High School Diploma -

Wetaskiwin Composite High School
Wetaskiwin, AB
06.2005

Skills

  • Customer service oriented
  • Positive and friendly
  • Quick and willing to learn
  • Goal setter
  • Reliable
  • Self-motivated
  • Extremely organized
  • Exceptional time management skills
  • Superior verbal and written communication skills
  • Creative problem solver

Timeline

Dental Office Administrator

Wetaskiwin Family Dental
12.2023 - Current

Pharmacy Assistant

Safeway
03.2019 - 01.2024

Owner Operator

K&M Fitness
11.2017 - 04.2022

Club House Attendant

Loons Golf And RV Park
05.2013 - 04.2019

Stay At Home Parent

None
03.2007 - 04.2013

Certificate - Pharmacy Assistant

SAIT

Certificate - Certification In Fitness Nutrition

ISSA

Certificate - Certified Personal Trainer

ISSA

High School Diploma -

Wetaskiwin Composite High School

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Kristina Gilchrist