Maryam Vahedi
Aurora,Ontario
Summary
A customer-oriented team player with exceptional customer service skills. Can easily adept to fast-paced environments. Experienced in resolving inquiries via phone and in person to strengthen customer relationships and loyalty. Committed to delivering top-notch service, ensuring compliance, and providing personalized solutions. Adaptable, outgoing, and driven by a strong work ethic, I thrive in both team-based and independent settings, and eager to contribute to company success.
Overview
8
8
years of professional experience
22
22
years of post-secondary education
Work History
Mortgage Broker Assistant - Hybrid
Elite choice Mortgage Architecture
2022.11 - 2023.12
- Worked with underwriters to fix application problems & resolve issues both in person, and remote
- Fielded costumer complaints & provided solutions
- Assisted clients in selecting correct loan products & terms to meet financial needs and goals.
Beauty Boutique Expert
Shoppers Drugs Mart
2022.02 - 2023.04
- Sales- Influenced buying decisions by expertly suggesting & training customers
- Perform Floor Moves & Display Maintenance
- Operate cash register
- Maintain & enforce strict & up to date COVID-19 policies.
Virtual Customer Service & Guest Representative
Hilton Hotels Corporation
2021.11 - 2022.10
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Licensed Medical Aesthetician
Bradford Skin Clinic & Med Spa
2020.06 - 2021.11
- Perform Laser Hair Removal, Skin Tag Removal & Microdermabrasion
- Hydra facial, Micro Needling, Peeling & expertise skincare treatments.
Licensed Medical Aesthetician
MIOFLEX Clinic
2018.06 - 2020.06
- Provided customer service and skincare treatments to clients
- Educated clients on skin care procedures and products
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Beauty Boutique Expert
Shoppers Drugs Mart
2018.04 - 2020.06
- Influenced buying decisions by expertly suggesting and training customers
- Performed floor moves and display maintenance
- Operated cash register.
Hotel Guest Representative
Fredericton Inn Hotel
2016.02 - 2017.03
- Handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Mortgage Agent -
Mortgage Agent License
Toronto, ON 2001.05 - 2023.05
Associate of Arts - undefined
English & French Language
Tehran, IranMedical Aesthetician - undefined
Medical Aesthetic
Fredericton, NBSkills
Excellent Customer Service & Problem-Solving Abilities
Written & oral Communication Skills
Regulatory Compliance
Knowledge of computers and strong keyboarding skills
Hair Laser & Skin specialist & Microdermabrasion expertise
Bilingual: English and Persian (Farsi)
Timeline
Mortgage Broker Assistant - Hybrid
Elite choice Mortgage Architecture
2022.11 - 2023.12
Beauty Boutique Expert
Shoppers Drugs Mart
2022.02 - 2023.04
Virtual Customer Service & Guest Representative
Hilton Hotels Corporation
2021.11 - 2022.10
Licensed Medical Aesthetician
Bradford Skin Clinic & Med Spa
2020.06 - 2021.11
Licensed Medical Aesthetician
MIOFLEX Clinic
2018.06 - 2020.06
Beauty Boutique Expert
Shoppers Drugs Mart
2018.04 - 2020.06
Hotel Guest Representative
Fredericton Inn Hotel
2016.02 - 2017.03
Mortgage Agent -
Mortgage Agent License
2001.05 - 2023.05
Associate of Arts - undefined
English & French Language
Medical Aesthetician - undefined
Medical Aesthetic