Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Aoun

Ottawa

Summary

A results-oriented professional with a robust background in mortgage brokerage, quantitative analysis, research, and sales. Proven expertise in client consultations, financial analysis, and market research, with a strong focus on delivering personalized mortgage solutions. Experienced in cybersecurity risk assessment and data-driven recommendations, coupled with a solid foundation in sales and customer relationship management. Holds a Bachelor of Social Science and certifications in cybersecurity from Google and IBM.

Overview

9
9
years of professional experience

Work History

Mortgage Broker

Pineapple Financial
05.2024 - Current
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.
  • Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.
  • Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.

Junior Quantitative Analyst

Canada Revenue Agency
07.2023 - Current
  • Assisted with the development of Paper Engagement Mitigation for the director of the
    Security Branch.
  • Developed Failure Modes for Canada Revenue Agency’s Single Sign-In engagement paper.
    Collaborate with cross-functional teams to assess cybersecurity risks, evaluate the effectiveness of security controls, and develop data-driven recommendations for risk mitigation strategies.
    Stay up-to-date with the latest cybersecurity trends, threats, and technologies to ensure the agency's cybersecurity practices are aligned with industry best practices.
    Prepare clear and concise reports, dashboards, and documentation to communicate findings and recommendations to stakeholders, including senior management
  • Conducted agency wide interviews to observe the impact of a new method of communication

Research Assistant

Canada Revenue Agency
04.2021 - 07.2023
  • Organizes and enforces training to employees based on their needs for personal development.
    Responsible for administrative and research tasks of the Performance Measurement Centre of Expertise.
    Responsible for transitioning files from one database onto new programs within the system.
    Developer for the structure of the transition used within the system.
    Assisted with the development of the Tax Administration Series (TAS): CRA Comparative Report 2021
    Assisted with the development of the Agency Strategic Performance Framework (ASPF) by researching for indicators that would contribute to the outcomes.
    • Responsible for researching and assembling briefing notes for monthly HoP meeting.
    • Assisting with the development of the ARISE reporting system.
    • Developer of the departmental Wiki Page which enables outside clients to know who we are and what services we offer.
    • Responsible of advisory services within the branch by assistant different departments with logic model development and key performance indicators.

Legal Administrative Secretary

Ministry of the Attorney General
01.2021 - 04.2021
  • Prepare correspondence and legal documents such as deeds and affidavits.
    Review and proofread documents for errors and to make sure they comply with legal procedures.
    Schedule appointments and court meetings.
    Open and distribute mail; Coordinate the flow of information with other departments or organizations.
    Take notes in court, meetings or conferences for the crown attorney.

Sales Representative

Telus/Koodo
07.2017 - 11.2020
  • In charge of hiring and recruiting new employees; responsible for the recruitment of all eight new employees (posting ads, interview, selection of candidates, provided the training and assignment to individual offices)
    Provides exceptional client service to our varied clientele
    Develops and maintains positive business and customer relationships
    Performs demonstrations to first-time users and advises customers about the new models
    Assists new and current clients in determining which cell phone/plan is suitable and customizes an ideal cellular plan based on their needs
    Maintains records of monthly sales and ensures monthly targets are reached
    Successful in exceeding targeted sales goals four times; named employee of the month for three months in 2018 and one month in 2019
    Performs all financial transactions such as: receiving cash payments, cheques, credit cards, and vouchers; issuing receipts, refunds, credits, or change due to customers
    Addresses and resolves customer complaints and concerns

Sales Representative

Fido
01.2016 - 05.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Coursera - IBM And Google
Online
06.2023

Bachelor of Arts - Social Sciences

University of Ottawa
12.2020

Skills

  • Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint)
  • Communication: Strong interpersonal and leadership skills
  • Customer Service: Over 5 years of experience in sales and service industry, excellent customer service skills and strong negotiation skills
  • Work Ethic: Reliable, motivated, and highly discreet
  • Time Management: Effective multitasking and organizational abilities
  • Pressure Handling: Can work under pressure, prioritize, and meet deadlines
  • Problem-Solving: Excellent problem-solving skill
  • Independence: Self-reliant and can work without supervision
  • Teamwork: A dedicated team player
  • Adaptability: Quick learner and trustworthy

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Native or Bilingual

Timeline

Mortgage Broker

Pineapple Financial
05.2024 - Current

Junior Quantitative Analyst

Canada Revenue Agency
07.2023 - Current

Research Assistant

Canada Revenue Agency
04.2021 - 07.2023

Legal Administrative Secretary

Ministry of the Attorney General
01.2021 - 04.2021

Sales Representative

Telus/Koodo
07.2017 - 11.2020

Sales Representative

Fido
01.2016 - 05.2017

Coursera - IBM And Google

Bachelor of Arts - Social Sciences

University of Ottawa

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Andrew Aoun