Maryam Abrahimi
Ajax,ON
Summary
Driven by a passion for automobiles and a dedication to outstanding customer service, I am committed to helping clients find their ideal vehicles while delivering a seamless and enjoyable purchasing experience. With a strong background in the sales industry; I excel at understanding customer needs, building rapport, and guiding clients through every step of the car buying process. My focus is on fostering long-term relationships and contributing to the success of the dealership through consistent, top-tier service and a genuine enthusiasm for the automotive industry.
Overview
7
7
years of professional experience
Work History
Fraud Lost Prevention Specialist
TD Bank
3500 Steele’s Ave East
11.2020 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Verifying transactions prior to removing holds and protections on accounts and services
- Handled True Name Fraud Clients and Victims of Impersonation
- Filed for fraud investigations to compensate customers with fraud charges.
Transitional Team Leader at Fraud Loss Prevention
TD Bank
3500 Steeles Ave E Markham ON
03.2022 - 09.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Dynamite Assistance Manager / Sales
Dynamite Clothing
Scarborough Town Center
09.2017 - 10.2021
- Consistently exceed sales targets while building strong, lasting relationships with customers and enhancing their overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Rewarded as top seller of the year in Dynamite Clothing’s Canada Corporate with a ticket to Travel the World.
Education
Law And Society - Law And Justice Studies
York University
Skills
- Cross-Selling and Upselling
- Empathy and patience
- Strong negotiation skills
- Goal-oriented mindset
- Persuasion techniques
- Customer Relations
- Driving sales performance
- Critical Thinking
- Regulatory Compliance
- Report Writing
- Fraud Prevention/Detection
Accomplishments
- Achieving exceptional sales performance, I was awarded a "Travel the World" tour in recognition of my dedication and success in exceeding sales targets.
- Demonstrating both strong teamwork and exceptional individual performance, I consistently collaborated with my colleagues to achieve sales goals and earned recognition as a top seller.
- Met compliance requirements on a monthly basis for three consecutive years
- Achieved 100% on scorecard requirements for: Adherence, average handle time, after call work, legendary customer experience, customer commitment time.
Languages
English
Native or Bilingual
Timeline
Transitional Team Leader at Fraud Loss Prevention
TD Bank
03.2022 - 09.2022
Fraud Lost Prevention Specialist
TD Bank
11.2020 - Current
Dynamite Assistance Manager / Sales
Dynamite Clothing
09.2017 - 10.2021
Law And Society - Law And Justice Studies
York University