Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maryam Abrahimi

Ajax,ON

Summary

Detail-oriented and customer-centric professional with a strong background in retail sales and a passion for luxury brands like BMW. Known for exceptional communication skills and a proactive approach to understanding customer needs. Proven ability to build rapport quickly and effectively, ensuring high levels of customer satisfaction. Eager to leverage my enthusiasm for BMW's cutting-edge technology and commitment to excellence in customer service to contribute to the team's success. Ready to bring a fresh perspective and dedication to exceeding sales goals in a dynamic automotive environment.

Overview

7
7
years of professional experience

Work History

Fraud Lost Prevention Specialist

TD Bank
11.2020 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of fraud.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Verifying transactions prior to removing holds and protections on accounts and services
  • Handled True Name Fraud Clients and Victims of Impersonation
  • Filed for fraud investigations to compensate customers with fraud charges.

Transitional Team Leader at Fraud Loss Prevention

TD Bank
03.2022 - 09.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Dynamite Assistance Manager / Sales

Dynamite Clothing
09.2017 - 10.2021
  • Consistently exceed sales targets while building strong, lasting relationships with customers and enhancing their overall shopping experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Rewarded as top seller of the year in Dynamite Clothing's Canada Corporate with a ticket to Travel the World.

Education

Law And Society - Law And Justice Studies

York University

OMVIC -

Georgian College of Applied Arts And Technology

Skills

    • Cross-Selling and Upselling
    • Empathy and patience
    • Strong negotiation skills
    • Goal-oriented mindset
    • Persuasion techniques
    • Customer Relations
      • Driving sales performance
      • Critical Thinking
      • Regulatory Compliance
      • Report Writing
      • Fraud Prevention/Detection

Accomplishments


  • Achieving exceptional sales performance, I was awarded a "Travel the World" tour in recognition of my dedication and success in exceeding sales targets.
  • Demonstrating both strong teamwork and exceptional individual performance, I consistently collaborated with my colleagues to achieve sales goals and earned recognition as a top seller.
  • Met compliance requirements on a monthly basis for three consecutive years
  • Achieved 100% on scorecard requirements for: Adherence, average handle time, after call work, legendary customer experience, customer commitment time.

Timeline

Transitional Team Leader at Fraud Loss Prevention

TD Bank
03.2022 - 09.2022

Fraud Lost Prevention Specialist

TD Bank
11.2020 - Current

Dynamite Assistance Manager / Sales

Dynamite Clothing
09.2017 - 10.2021

Law And Society - Law And Justice Studies

York University

OMVIC -

Georgian College of Applied Arts And Technology

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Maryam Abrahimi