Mary-Ann .C. Christian
WINNIPEG,MB
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
4
4
years of professional experience
Work History
Direct Support Worker
Pulford Community Living Services
Winnipeg, MB
02.2023 - Current
- Promoted adherence to facility policies and procedures by modelling professional behaviour at all times, ensuring consistent standards across the workplace.
- Ensured prompt administration of medications and treatments in accordance with medical professionals' recommendations, enhancing patient health and wellbeing.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with crisis intervention to de-escalate challenging behaviour and maintain peaceful encounters.
Bilingual Customer Service Representative
Intouch CX
Winnipeg, MB
10.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer calls and emails to answer questions about products and services.
- Managed high-volume inbound calls, effectively prioritising issues to ensure swift resolution and minimise hold times for customers.
Customer Service Representative
Paradis Chez Princess
Ivory Coast
03.2020 - 12.2020
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Processed refunds and exchanges in accordance with company policy.
Education
BBA - Human Resource Management
University of Winnipeg
Winnipeg, MB06.2024
Skills
- Excellent Problem-solving skills
- Microsoft Excel
- Bilingual: fluent French and English
- Excellent verbal and written communication skills
- Proficient in Microsoft office suite (word, excel, PowerPoint, outlook)
- Attention to Detail
- Excellent customer service skills
- Ability to multi-task
Languages
English
Full Professional
French
Full Professional
volunteer Experience
Registration Desk support for Career Fairs 2020
Université International de Grand Bassam
References are available upon request
Timeline
Direct Support Worker
Pulford Community Living Services
02.2023 - Current
Bilingual Customer Service Representative
Intouch CX
10.2021 - 11.2022
Customer Service Representative
Paradis Chez Princess
03.2020 - 12.2020
BBA - Human Resource Management
University of Winnipeg