JOY OKOYE
Winnipeg,MB
Summary
Well-rounded and dependable individual enthusiastically pursuing opportunities to add immediate value to the growing team. Bringing top-notch multitasking, organizational, and conflict management skills with a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DIRECT SUPPORT WORKER
TRAILBLAZERS LIFE CHOICES
06.2023 - 03.2024
- Provided support in all areas of clients' day program activities.
- Provided on-site training which enabled clients to learn skills and expectations while integrating naturally into work and community environments.
- Submitted regular updates to Assistant Coordinator/Coordinator regarding the progress and or needs of the clients.
- Provided personal care and hygiene to clients when required.
- Taught clients self-management and independent living skills.
- Monitored clients' overall health and well-being and noted significant changes.
- Entertained, conversed, and read aloud to keep clients mentally alert.
- Assisted and supported clients when out in the community.
- Transported clients to and from activities in a safe and careful manner.
- Provided compassionate and patient-focused care to cultivate well-being.
CUSTOMER SERVICE SPECIALIST
FLUTTERWAVE TECHNOLOGIES LIMITED
05.2021 - 03.2023
- Communicated with customers to promptly respond to queries, requests for products and services, as well as monitored reviews.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer personal information and databases.
- Trained new staff regarding company operations, policies, and services, while increasing efficiency and performance by monitoring team member productivity and providing feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered customer advice and assistance, paying attention to special needs or wants.
CUSTOMER SERVICE REPRESENTATIVE
ALPHAGRAM WEST AFRICA LIMITED (LUCKYBET)
12.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided onboarding guidance to other customer support representatives to meet goals.
- Responded to customer requests for products, services, and company information.
- Managed phone calls and correspondence (e-mail, letters, packages etc.).
- Recorded and updated account information to open new customer accounts and to main customer records respectively.
- Clarified customer issues and determined root cause of problems to resolve complaints.
INTERN
AFRICAN REGIONAL AQUACULTURE CENTRE (ARAC)
03.2018 - 09.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Monitored and ensured the requisite level of sanitation and hygiene in the environment.
- Maximized operational profits by closely inspecting breeds, assessing quality and identifying problems such as disease or insects.
- Facilitated processing, packaging, sales and distribution.
- Liaised with clients to assess and respond to inquiries.
- Researched and reviewed the information in support of daily objectives.
VOLUNTEER
NIGER DELTA ENVIRONMENTAL PROTECTION PROGRAM
04.2017 - 08.2017
- Assisted with special events and programs.
- Sampled water quality while monitoring and sorting polychaetes.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Maintained clean, neat, and operational facilities to serve program needs.
- Kept case files updated, accurate and aligned with requirements.
- Worked with groups and team members to support program recipients in making measurable differences.
- Collaborated with community organizations to further drive outreach efforts and highlight program successes.
Education
BACHELORS - AGRICULTURE
UNIVERSITY OF PORT HARCOURT
RIVERS, NIGERIA12.2019
Skills
- Proficient in Microsoft Office, Excel, Outlook Management, and PowerPoint
- Exceptional Interpersonal and Communication Skills
- Problem-solving and Decision-making Skills
- Critical and Analytical Thinking
- Data Management Skills
- Customer Experience/Success
- Conflict Resolution
- Punctuality and Dependability
- Technical Project Management
- First aid skills
Certification
- Certificate in Fundamentals of Project Planning and Management
- Emergency First Aid and CPR/AED
Languages
English
Native or Bilingual
Hobbies and Interests
- Networking and socializing
- Volunteering
- Swimming
- Travelling
- Exercising
References
Available on request.
Timeline
DIRECT SUPPORT WORKER
TRAILBLAZERS LIFE CHOICES
06.2023 - 03.2024
CUSTOMER SERVICE SPECIALIST
FLUTTERWAVE TECHNOLOGIES LIMITED
05.2021 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
ALPHAGRAM WEST AFRICA LIMITED (LUCKYBET)
12.2019 - 04.2021
INTERN
AFRICAN REGIONAL AQUACULTURE CENTRE (ARAC)
03.2018 - 09.2018
VOLUNTEER
NIGER DELTA ENVIRONMENTAL PROTECTION PROGRAM
04.2017 - 08.2017
BACHELORS - AGRICULTURE
UNIVERSITY OF PORT HARCOURT
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