Martin McLaughlin
Surrey,BC
Summary
Hard working professional committed to building positive community relationships. I significantly streamline work processes, fostering positive community relationships and increasing productivity, leveraging exceptional customer service, problem-solving abilities and critical thinking.
Overview
11
11
years of professional experience
Work History
Letter Carrier
Canada Post
09.2020 - Current
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
Appliance Installer
McLaughlin & Nicholson Appliances
01.2017 - 07.2020
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the result.
- Collaborated with sales and service departments to ensure seamless communication and coordination for all appliance installations.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
- Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
- Maintained company schedules, inventory, and finances along with other day to day operations.
Appliance Installer
Arjay Mechanical
06.2013 - 08.2016
- Delivered, loaded, unloaded and installed appliances.
- Reduced installation errors by carefully following manufacturer guidelines for various appliances.
- Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
- Assisted in training new team members on proper installation techniques, resulting in increased team efficiency.
Education
1st Year Gas Fitting
BCIT
Burnaby BCSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Complaint resolution
Timeline
Letter Carrier
Canada Post
09.2020 - Current
Appliance Installer
McLaughlin & Nicholson Appliances
01.2017 - 07.2020
Appliance Installer
Arjay Mechanical
06.2013 - 08.2016
1st Year Gas Fitting
BCIT