Daniel Merta
Calgary,AB
Summary
Adept at enhancing customer relationships and service delivery, my tenure at Telus Communications honed my technical troubleshooting and customer service skills. By implementing innovative solutions, such as a GPS tracking system at Securicor/Gardaworld, I improved operational efficiency and customer satisfaction, showcasing my problem-solving abilities and commitment to safety compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Letter Carrier
Canada Post
Calgary, Alberta
06.2024 - Current
- Delivered mail to residences and business establishments determined by a specific route, with on-time mail delivery.
- Ensured compliance with safety regulations while operating delivery vehicle.
- Scanned packages for tracking purposes and ensured timely delivery.
- Obtained receipts for registered and certain insured mail, and accepting payment for customs.
Installation and Repair Technician
Telus Communications
Calgary, Alberta
08.2013 - 09.2023
- Completed scheduled appointments on time to drive quality service.
- Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet and IPTV service.
- Configured customer networks with the appropriate settings for optimal performance.
- Assisted customers in selecting the best available services and packages according to their needs.
- Installation and repair of IPTV, internet, and home phone.
- Aerial and buried copper lines, fiber lines, as well as fiber splicing.
Dispatch Manager
Securicor/ Gardaworld
Calgary, Alberta
09.2011 - 08.2013
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Analyzed operational data to identify trends and areas for improvement.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Implemented a GPS tracking system to monitor vehicle locations and improve route planning.
- Received or prepared work orders.
- Open communication between dispatch and service/Branch managers
Education
High School Diploma -
NVSS
Vanderhoof, BC06-1988
Skills
- Route planning
- Package tracking
- Safety compliance
- Customer service
- Vehicle operation
- Time management
- Technical troubleshooting
- Service installation
- Problem solving
- Customer relationship management
- IPTV configuration
- Internet installation
- Fiber splicing
- Fiber optics
Accomplishments
- 5 star customer service
- iron man
- Bonded
Certification
- Standard first aid, cpr and aed
- Class 5 & 6
- Whmis
References
References available upon request.
Timeline
Letter Carrier
Canada Post
06.2024 - Current
Installation and Repair Technician
Telus Communications
08.2013 - 09.2023
Dispatch Manager
Securicor/ Gardaworld
09.2011 - 08.2013
High School Diploma -
NVSS
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