Marshall Shust

• Work closely with all customers and government in a diverse geographic area to provide excellent service and resolve complaints and disputes of all types.
• Workplace Health and Safety Committee Co-Chair, leading safety incident investigations, SCAT Analysis and improving safety culture through regular meetings and work site visits.
• Ensure staff have necessary safety and environmental training and that all staff are held accountable for integrating safety and environment into all aspects of their work.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create quarterly business planning objectives and initiatives.
• Responsible for leading staff and functions of the department.
• Contribute to development and implementation of divisional strategic plans, promote Manitoba Hydro's Strategy 2040.
• Responsible for the operation & maintenance of the electric and gas distribution networks.
• Execute customer interface (service issues, connects, disconnects) according to policies/standards.
• Ensure processes are in place to measure system performance.
• Focus on being an agent of change by improving existing processes and systems that span within and external to the department, lead process improvement initiatives within the department.
• Manage employee performance, including supervision, coaching and mentoring of staff within the department.
• Monitor system performance and identify improvement opportunities.
• Manage O&M costs within budgets and track performance of actuals vs. budget.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

- Responsible for a number of large multi-functional and specialty work teams including Operations, Work Orders / Maintenance, Customer Service and Administrative support.
- Provide Operations representation at project meetings and advise those associated with the project on construction requirements.
- Maintain effective communication between Customer Service Groups, Line Construction, Electrical Maintenance, other Departments and various contractors to ensure the continuity of Transmission and Distribution Systems to provide a dependable and high quality service to customers.
- Provide leadership, motivation, training and development as well as instilling a positive work climate to ensure the effectiveness and compatibility of the work group. Responsible for on going performance evaluation and preparation of appraisals and development plans for staff.
- Ensuring Corporate Policies and Procedures are being followed within our Operations.
- Responsible for the coordination of training and guidance to staff in the interpretation and application of Customer Service and
Service Extension policies.
- Host regular safety meetings to ensure that established safety rules and regulations are followed.
- Supervise and coordinate staff in local emergency conditions in conjunction with the Customer Service Operations coordinate and direct other sections and personnel during widespread emergency conditions.

- Provide high level of efforts to create and maintain community relations throughout Thompson CSC.
- Participate and fulfill a variety of team and process improvement roles including leading roles on specific teams.

- Provide day-to-day leadership and supervision of district staff in a large CSC and assist in providing a high standard of service to the customer while ensuring that safety remains the most important consideration.

- Schedule and coordinate work for assigned staff, and equipment as it relates to the complex distribution system.
- Provide leadership, motivation, training and development, as well as instilling a positive work climate to ensure the effectiveness and compatibility of the work group and to ensure departmental goals and objectives are achieved.
- Participate in performance management as it relates to staff development by preparing employee appraisals, providing input
into development plans, mentoring staff in the development of competencies and providing performance feedback.
- Responsible for the planning and organizing of resources required within the CSC to meet the daily work schedules and customer service needs.
- Complete emergency assessment, and coordinate staff and resources to support restoration efforts in local emergencies.

• Prepared material orders to complete projects on time and within budget.
• Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
• Calculated correct costs for projects goods and services by gathering information from team members, sub-contractors and vendors.
• Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
• Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
• Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
• Provided emergency response and maintained a regular Stand-By rotation shift to respond to power outages, storms, and distribution failure

-Interact with customers to ensure customers service requirements are met within Corporate Policy and guidelines.
- Perform electrical inspections on residential class installations.
- Perform maintenance to distribution system and buildings and grounds through inspections, planned programs, and system
emergencies.
- Provide standby duties and system restoration.
- Perform authorized switching.
- Work on or lead a district crew
- Assist with live line work and URD distribution

- Possess a Manitoba Hydro Power Line Journeyman/Technician Certificate or equivalent as determined by Manitoba Hydro.
- Demonstrated commitment to safety rules, policies and the Safety Management System.
- Thorough knowledge of electrical principals, wiring and distribution.
- Possess a Manitoba Hydro Electrical Inspection Certificate.
- Working knowledge of computer applications required in the operation of the Customer Service Centre including EGIS and
- Familiar with policies, practices, and standards that affect the operation of the district.
- Physically capable of performing all the duties of the position.