Halle Chester
Warren,Canada
Summary
Seeking to expand knowledge and experience while acquiring new skillsets to advance within Manitoba Hydro. Utilizing vast administrative and customer service skills to contribute meaningfully to the workplace and progress in career development.
Overview
3
3
years of professional experience
Work History
Administrative Representative III, TSO&M Converter Stations South Department
Manitoba Hydro
03.2025 - Current
- Responsible for the completion of a wide variety of administrative functions for the Trades Training Department and TSO&M Converter Stations South Department.
- Acting as facility receptionist at both locations with further duties as follows.
- Monthly VISA reconciliation
- Perform daily time and expense audits using SAP/CATS transactions
- Coordinating meetings, materials, and taking detailed meeting minutes
- Coordinating work schedules and agendas to schedule mandatory training
- Prepare and review service entries, goods receipts, and miscellaneous billings as required to facilitate payment of invoices
- Coordinate travel arrangements and accommodations for the department
- Respond to staff inquiries related to time, expenses, and benefits
- Coordinate the Lock Out/Tag Out Switching Key administration enterprise wide
- Using the HRMS Employee Learning and Development Administrator Function to build training business events, schedules, follow up classes, and provide training reports
- Receive, sort, and distribute incoming and outgoing mail for the station
Administrative Rep III – Services Coordinator
Manitoba Hydro
10.2023 - Current
- Responsible for the completion of a wide variety of administrative functions for the Trades Training Department, which includes the following.
- Using the HRMS Employee Learning and Development Administrator Function to build training business events, schedules, follow up classes, and provide training reports.
- Monthly VISA reconciliation
- Coordinating meetings, materials, and taking detailed meeting minutes
- Processing invoices and service entries while ensuring proper account allocations
- HRMS time and expense administration
- Coordinate travel arrangements and accommodations for the department.
- Coordinate the Lock Out/Tag Out Switching Key administration enterprise wide.
- Assist with training materials administration and prepare and distribute employee training report cards.
Services Coordinator, Trades Training Department
Manitoba Hydro
10.2023 - 03.2025
- Responsible for the completion of a wide variety of administrative functions for the Trades Training Department and TSO&M Converter Stations South Department.
- Acting as facility receptionist at both locations with further duties as follows.
- Monthly VISA reconciliation
- Perform daily time and expense audits using SAP/CATS transactions
- Coordinating meetings, materials, and taking detailed meeting minutes
- Coordinating work schedules and agendas to schedule mandatory training
- Prepare and review service entries, goods receipts, and miscellaneous billings as required to facilitate payment of invoices
- Coordinate travel arrangements and accommodations for the department
- Respond to staff inquiries related to time, expenses, and benefits
- Coordinate the Lock Out/Tag Out Switching Key administration enterprise wide
- Using the HRMS Employee Learning and Development Administrator Function to build training business events, schedules, follow up classes, and provide training reports
- Receive, sort, and distribute incoming and outgoing mail for the station
Customer Service Representative III
Manitoba Hydro
07.2022 - 10.2023
- As a Customer Service Representative, I serve as the first point of contact for Manitoba Hydro and its customers.
- I provide account and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Some of my specific duties include:
- Handling inquiries regarding Billing, Electric Service, Electric Outage, Electric Emergency, Credit & Collections, Moves, Loans and Financing.
- Direct billing duties: Working closely with EIA regarding client accounts under Manitoba Income Support Programs.
- Customer Engagement Office Representative: Assist customers in person with a large variety of inquiries in a professional and efficient manner.
- Peer coaching.
- Consistently surpass AHT Targets.
- Online moves/moves processing.
Education
High School Diploma -
Warren Collegiate Institute
06.2017
Skills
- Proficient in conflict resolution
- Maintain composure under pressure
- Proficient in several complex computer software systems
- Microsoft suite
- Ability to successfully deal with difficult people and/or situations
- Punctual & Dependable
- Strong focus on timely deliverables
- Compassionate & empathic
- Strong verbal and written communication
- Self-motivated professional
- Strong organizational abilities
- Efficient at acquiring new skills
- Event coordination
- Travel coordination
Timeline
Administrative Representative III, TSO&M Converter Stations South Department
Manitoba Hydro
03.2025 - Current
Administrative Rep III – Services Coordinator
Manitoba Hydro
10.2023 - Current
Services Coordinator, Trades Training Department
Manitoba Hydro
10.2023 - 03.2025
Customer Service Representative III
Manitoba Hydro
07.2022 - 10.2023
High School Diploma -
Warren Collegiate Institute
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