Mark Carlo Tuazon
Neepawa,MB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Industrial Meat Cutter
Hylife Foods LP
09.2022 - Current
- Demonstrated adaptability by quickly learning new processes when transitioning between different types of meats or cutting methods as needed.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
Customer Representative
Iqor Phils
04.2016 - 09.2022
- Manage and collect information and resolve a customer concern in a timely manner
- Responsible for handling up to 50 calls a day
- Maintained and managed customer files and databases.
- Collect customer feedback and process changes accordingly
- Responsible for solving customer complaints and providing best option for their account.
Education
Bachelor of Science in Business Administration - Marketing Management
Tarlac State University
Tarlac, Capas01.2016
High School Diploma -
Sta. Lucia National High School
Tarlac, Capas03.2013
Skills
- Payment Processing
- Customer service excellence
- Quality Assurance
- Problem-solving abilities
- Microsoft Excel
- Microsoft Outlook
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Digital skills
UFCW WebCampus
• Introduction to HACCP
UFCW WebCampus
Timeline
Industrial Meat Cutter
Hylife Foods LP
09.2022 - Current
Customer Representative
Iqor Phils
04.2016 - 09.2022
Bachelor of Science in Business Administration - Marketing Management
Tarlac State University
High School Diploma -
Sta. Lucia National High School
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