Michelle Diane Laguna

• Process cattle into specific meats, cuts, and grinds of beef. This includes cutting meat, grinding meat, and packing meat into specific requirements of the customer for commercial and wholesale use.
• Remove bones from meat.
• Cut meat into specific cuts for institutional, commercial, or other wholesale use.
• Remove skin, excess fat, bruises, or other blemishes from carcasses or meat portions.

• Cutting, cleaning, and trimming seafood prior to marketing .

• Preparing and operating machines to process and package fish products.

• Removing scales and unwanted parts with a knife

• Cutting and separating filets.

• Disjointing meat from crustaceans for further processing.

• Ensuring quality assurance by checking packages and products for defects .

• Documenting weight, quantity, date, and product name.

• Swept and mopped floors and dusted surfaces.
• Maintained cleaning equipment and materials in a safe and sanitary working condition.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
• Packed products into boxes, baskets, crates, cans, and totes.
• Separated products according to grade, size, and color.
• Trimmed, filleted, scraped, and cleaned seafood.

• Provides support for (DFS) Dell Financial Services Platinum Accounts clients.
• Maintain customer's account by reviewing financial reports on weekly basis.
• Communicate with the client A/P and A/R Department to discuss account statuses, charges or discrepancies via phone call and email.
• Conducting conference calls with supervisors regarding charge-off accounts and send collection letters and make sure that payments are received promptly.
• Process payments, Lift and Re-apply payments, conduct payment research to make sure that they were applied accordingly.
• Process Waivers.
• Create invoices and ensure that charges are accurate before sending out to clients.
• Has exceptional time management, communication and problem-solving skills.
• Basic computer skills with knowledge of Ms Word, Excel and Power Point.

• Provides support for Dell Financial Services Small and Medium Business Accounts.
• Handle escalated calls from customers and provide immediate resolution.
• Assisted Dell Customer Care Agents escalated cases when required.
• Created processes for resolving customer issues in a timely manner, resulting in improved customer service experience.
• Performed follow-up activities as needed to ensure satisfactory closure of cases.
• Monitoring customer's financial accounts on a monthly basis.
• Conducting payment research and process customer's payments.
• Assist on credit increase requests.
• Provide financial documents requested by customers.

• Answer Inbound Calls from Dell Customer Care clients.
• Provide basic information and conduct research on customer's accounts.
• Provide payment status.
• Provide copies of invoices.
• Transfer phone calls to the correct department
• Resolved customer complaints promptly and professionally.
• Provided accurate, valid, and complete information to customers.