MARK IBRAHIM
Ottawa
Summary
Dedicated, and experienced customer service associate with six years of experience. From each working establishments I am extremely focused and detail-oriented associate who is capable of accurately analyzing, diagnosing, and repairing a variety of issues using equipment and comprehensive checklists. Bringing forth extensive hands-on experience with mechanical maintenance and repairs, in accordance with all mandatory inspections. A strong communicator, able to address all client questions and concerns.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Boone Plumbing and Heating Supply Inc
03.2022 - 01.2025
- Helped meet promised delivery times using excellent sorting skills and strong attention to detail
- Assisted with safe housekeeping procedures by maintaining clean work stations and areas
- Supported team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
- Operated material handling equipment to move goods
- Scanned, Picked, and loaded items into trucks
Warehouse Worker
TOYS R US
10.2021 - 12.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Counted and stocked different types of merchandise to comply with inventory
- Generated warehouse shipping documents, packing lists and invoices
- Packing items to the safest ability to avoid damage
Automotive Parts Salesman
CANADIAN TIRE
03.2017 - 07.2021
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Operated point of sales and parts lookup computer systems
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Utilized strong decision-making and problem-solving skills
Maintenance Technician
FAHEL AND CO
01.2019 - 08.2019
- Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures
- Installed new systems, replacement parts and components to maintain proper operation
- Served as an influential contributor for content development projects
- Utilized strong decision-making and problem-solving skills
Cooperative Education Student
ALLRIGHT AUTOMOTIVE
09.2016 - 02.2017
- Contributed to development, planning and completion of car project initiatives
- Basic and strong opportunities of learning about automotive industry
- Followed orders in timely matter, and professionalism
- Greeted, helped, spoked with customers about automotive understandings, and diagnoses
- Worked well in team environment as well as independently
Automotive Technician
ALLRIGHT AUTOMOTIVE
06.2015 - 07.2016
- Performed minor maintenance services, including brakes, Rotor's replacements, oil changes and tune-ups
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Monitored shop equipment to maintain safe working condition
- Organized and prioritized work to complete assignments in a timely, efficient manner
Education
DIPLOMA -
CONSTUCTION ENGINEER
Ottawa, ON12.2021
HIGH SCHOOL DIPLOMA - undefined
St. Pius X High School
Ottawa, ON07.2017
Skills
- Willing to Learn
- Time Management
- Interpersonal Skills
- Interpersonal Communication
- Decision Making
- Customer Service Skills
- Highly organized and efficient
- Good time management
- Detail Oriented
- Active Listening
- Excellent Communication Skills
Middleinitial
M
Languages
Timeline
Warehouse Worker
Boone Plumbing and Heating Supply Inc
03.2022 - 01.2025
Warehouse Worker
TOYS R US
10.2021 - 12.2021
Maintenance Technician
FAHEL AND CO
01.2019 - 08.2019
Automotive Parts Salesman
CANADIAN TIRE
03.2017 - 07.2021
Cooperative Education Student
ALLRIGHT AUTOMOTIVE
09.2016 - 02.2017
Automotive Technician
ALLRIGHT AUTOMOTIVE
06.2015 - 07.2016
HIGH SCHOOL DIPLOMA - undefined
St. Pius X High School
DIPLOMA -
CONSTUCTION ENGINEER
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