WILLIAM SNARR
Guelph,ON
Summary
Proactive operations with expertise in delivering support services and resolving customer inquiries. Service-focused bringing unparalleled skills in customer relations, prioritization and time management. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
8
8
years of professional experience
Work History
Counter Sales Representative
Desco Plumbing & Heating Supply Inc
10.2021 - Current
- Consulted with customers to uncover unique needs and match to best-fit product solutions.
- Refunded payments for returned items, processed exchanges and offered pick up solutions to achieve customer satisfaction.
- Documented orders in mincron system with general conditions and special customer requirements.
- Informed customers of current store promotions to encourage additional sales purchases.
- Welcomed customers and offered immediate assistance in line with business policies.
Warehouse & Counter Sales
Desco Plumbing & Heating Supply Inc
10.2021 - 11.2022
- Handled inventory management tasks, ensuring optimal stock levels for maximum sales potential.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
- Conducted regular inventory audits to identify discrepancies and correct them proactively.
Warehouse Associate
Desco Plumbing & Heating Supply Inc
08.2019 - 10.2021
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
- Picked products for specific routes according to pick sheets.
- Ensured orders completed in a timely and efficient manner.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Operated forklifts to transfer inventory to and from target destinations.
- Simplified shipping and receiving processes for improved workflow.
Counter Sales Representative
Fastenal
08.2016 - 08.2019
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Education
Bachelors Degree - Electrical Engineering Technician
Conestoga College
Kitchener, ON04.2016
Diploma - undefined
John F Ross Collegiate Institute
ON2013
Skills
- Excellent time management
- Vendor Relationships
- Returns & Exchanges
- Mincron Proficient
- Excellent communication skills
- Customer Relations
- Desco operational processes
- Problem-Solving Ability
References
References gladly provided upon request.
Timeline
Counter Sales Representative
Desco Plumbing & Heating Supply Inc
10.2021 - Current
Warehouse & Counter Sales
Desco Plumbing & Heating Supply Inc
10.2021 - 11.2022
Warehouse Associate
Desco Plumbing & Heating Supply Inc
08.2019 - 10.2021
Counter Sales Representative
Fastenal
08.2016 - 08.2019
Bachelors Degree - Electrical Engineering Technician
Conestoga College
Diploma - undefined
John F Ross Collegiate Institute
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