Mark Atabor

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty within first 1 year of work.
• Interacted well with customers to build connections and nurture relationships

• Planning and managing CRM calls and issues resolution

• Processing customer order deliveries, installation and repair dates. Achieved 95% successful issues resolution

• Training new Reps, providing support during calls and guiding Reps through data entry processes

• Rep coaching, role plays and scenario planning

• Established and oversaw clear guidelines about procedures and success metrics.
• Monitored day-to-day activities of each Rep and employees, noting areas needing improvement and implementing plans for rectification.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

• Interfacing with Client contacts in marketing departments to understand specific advertising needs
• Developing communication strategy documents and creative briefs to guide advertising development process
• Close liaison with other units to ensure prompt delivery of advertising tasks (TVCs, radio jingles or commercials, digital media products, GIF formats for LED Boards, print adverts, signage & merchandising materials, etc.)
• Generated the highest % revenue and profitability by ensuring every task is billed for/invoiced and payment received.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm and used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• ­Managing execution of client’s briefs and delivery of advertising materials for British American Tobacco (BAT), Etisalat Telecommunications and Cadbury brands
• Functioned as liaison between client and agency during emergency secondment to Etisalat’s marketing communication department to support unit and provided cover until new staff were recruited
• Managed entire brand launch of line extension for Cadbury’s popular mint candy in Nigeria. Launch was executed across all media – TV, radio, print, billboard and street activations
• Created and presented media and advertising packages to prospective clients
• Conducted market research to attract clients in new territories.
• Brought in $85,000 in monthly revenue across 3 different accounts.