Sonia Ouellette
Summary
Dynamic leader with a proven track record at GBS Technologies, enhancing store operations and customer satisfaction. Excelled in training and mentoring teams, achieving sales targets, and solving problems efficiently. Demonstrated adaptability and sales expertise, significantly improving store performance and client relationships.
Overview
18
18
years of professional experience
Work History
Store Manager
GBS Technologies - Authorized TELUS Dealer
07.2012 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, daily inventory count, cash control, daily deposits and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintaining my monthly/quarterly personal sales targets
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
Customer Sales Representative
The Data Zone - Authorized TELUS Dealer
10.2006 - 07.2012
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Reconciled daily sales transactions to balance and log day-to-day revenue with daily deposits.
- Completed point of sale opening and closing procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Front Desk Receptionist
Pres Du Lac Hotel
04.2006 - 09.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings generally by phone.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
HairDresser
LaFrance Hairschool
Grand Falls NB06-2004
High School Diploma -
John Caldwell School
Grand Falls NB06-2003
Skills
- Training and mentoring
- Goals and performance
- Team motivation
- Sales expertise
- Accurate money handling
Store operations
- Reliable
- Multitasking
- Reliability
- Customer Relationship Management
- Adaptability
- Problem-solving aptitude
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
GBS Technologies - Authorized TELUS Dealer
07.2012 - 01.2024
Customer Sales Representative
The Data Zone - Authorized TELUS Dealer
10.2006 - 07.2012
Front Desk Receptionist
Pres Du Lac Hotel
04.2006 - 09.2006
HairDresser
LaFrance Hairschool
High School Diploma -
John Caldwell School
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